Participant List
As of June 13, 2007
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Yvonne Abel
Senior Associate
Abt Associates, Inc.
55 Wheeler Street
Cambridge, Massachusetts 02138
Phone: 617–349–2451
E-mail: Yvonne_Abel@abtassoc.com
Amy Adachi
Project Manager, Health LINCS
Medicare Rights Center
520 Eighth Avenue
North Wing, 3rd Floor
New York, New York 10018
Phone: 212–204–6267
E-mail: aadachi@medicarerights.org
Roger Adams
Special Progams Coordinator
Texas Department of Aging and
Disability Services
701 West 51st Street
Austin, Texas 78751
Phone: 512–438–4205
E-mail: roger.adams@dads.state.tx.us
Bob Adams
Acting Director, Partner Relations
Group
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
MS S1-05-06
Baltimore, Maryland 21244
Phone: 410–786–2695
E-mail: Robert.Adams@cms.hhs.gov
Cecilia Akuffo
SHIP Assistant Director
Commonwealth of Massachusetts, Office of Elder Affairs
E-mail: cecilia.akuffo@state.ma.us
Doranna Anderson
Operations Manager
NCSHIIP
11 South Boylan Avenue
Raleigh, North Carolina 27603
Phone: 919–807–6900
Fax: 919–807–6901
E-mail: danders@ncdoi.net
Cheri Arnott
Associate Commissioner, Office of
External Affairs
Social Security Administration
6401 Security Boulevard
Baltimore, Maryland 21235
Phone: 410–965–1804
E-mail: Cheri.Arnott@ssa.gov
Marion Aspinall
SHIP Director
Executive Office of Elder Affairs
1 Ashburton Place
5th FLoor
Boston, Massachusetts 02008
Phone: 617–222–7436
Fax: 617–727–9368
E-mail: marion.g.aspinall@state.ma.us
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Gloria Baca
Health Insurance Specialist
CMS Denver Regional Office
1600 Broadway
Suite 700
Denver, Colorado 80202
Phone: 303–844–6217
Fax: 303–860–5918
E-mail: gloria.baca@cms.hhs.gov
Cathy Barchi
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard Mail Stop
C4-22-04
Baltimore, Maryland 21244
Phone: 410–786–7619
Fax: 410–786–8933
E-mail: cathy.barchi@cms.hhs.gov
Kristen Barge
SHIP Director
Georgia Division of Aging Services
2 Peachtree Street NW
Atlanta, Georgia 30303
Phone: 404–657–9588
E-mail: kmbarge@dhr.state.ga.us
Heather Bates
Senior Training and Education
Associate
Health Assistance Partnership
1201 New York Avenue, Suite 1100
Washington, District of Columbia 20005
Phone: 202–879–0287
E-mail: hbates@hapnetwork.org
Peter Bauer
SHIP Liaison
Centers for Medicare &
Medicaid Services
75 Hawthorne Street, Room 408
San Francisco, California 94105
Phone: 415–744–3664
E-mail: peter.bauer@cms.hhs.gov
Carol Beahan
Director
CLAIM
200 North Keene
Columbia, Missouri 65201
Phone: 573–817–8300
Fax: 573–817–8330
E-mail: cbeahan@primaris.org
Michelle Becker
Project Assistant
The National Consumer Protection
Technical Resource Center
1155 21st Street, NW
Suite 202
Washington, DC 20036
Phone: 202-261-7579
E-mail: mbecker@smpresource.org
Jim Bendorf
Nebraska SHIIP Training
Coordinator
Nebraska Department of Insurance
941 O Street, Suite 400
Lincoln, Nebraska 68508
Phone: 402–471–3845
Fax: 402–471–6559
E-mail: jim.bendorf@doi.state.ne.us
Cheryl Bentley
SHIP Director
Cabinet for Health and Family
Services
Department for Aging and
Independent Living
275 East Main Street, 3W-F
Frankfort, Kentucky 40621
Phone: 502–564–6930
Fax: 502–564–4595
E-mail: Cheryl.Bentley@ky.gov
Donna Benz
Sunshine for Seniors Coordinator Florida
Florida Department of Elder
Affairs
4040 Esplanade Way
Tallahassee, Florida 32399
Phone: 850–414–2125
Fax: 850–414–2004
E-mail: benzd@elderaffairs.org
Elana Berman
Director, Client Programs
Medicare Rights Center
520 East Avenue, 3rd floor, North
Wing
New York, New York 10018
Phone: 212–204–6248
E-mail: eberman@medicarerights.org
Amy Bernstein
HIICAP Director
NYC Department for the Aging
2 Lafayette Street
16th floor
New York, New York 10007
Phone: 212–442–1382
Fax: 212–442–3012
E-mail: abernstein@aging.nyc.gov
Carrie Blakeway
Senior Manager
The Lewin Group
3130 Fairview Park Drive
Suite 800
Falls Church, Virginia 22042
Phone: 703–269–5711
Fax: 703–269–5501
E-mail: carrie.blakeway@lewin.com
Leta Blank
Program Director
SHIP Montgomery County Maryland
18410 Muncaster Road
Derwood, Maryland 20855
Phone: 301–590–2833
Fax: 301–590–2810
E-mail: lblank@umd.edu
Tracey Borgmeyer
Lead Trainer
CLAIM Program
200 North Keene Street
Columbia, Missouri 65201
Phone: 573–817–8300
Fax: 573–817–8334
E-mail: tborgmeyer@primaris.org
Josiah Bova
NCSHIIP Field Operations Manager
NCSHIIP
11 Boylan Avenue
Raleigh, North Carolina 27603
Phone: 919–807–6900
E-mail: jbova@ncdoi.net
Marianne Brackney
Social Insurance Specialist
Social Security Administration
3462 ANX, 6401 Security Boulevard
Baltimore, Maryland 21235
Phone: 410–965–4671
Fax: 410–966–4871
E-mail: Marianne.Brackney@ssa.gov
Diana Brady
Special Investigator
Missouri Department of Insurance
301 West High Street
Room 530
Jefferson City, Missouri 65102
Phone: 573–526–1937
E-mail: diana.brady@insurance.mo.gov
Kelly Brantley
Senior Education and Training
Associate
Health Assistance Partnership
1201 New York Avenue NW
Suite 1100
Washington, District of Columbia 20005
Phone: 202–737–6340
E-mail: kbrantley@hapnetwork.org
Heather Burkhardt
Planner
NC Division of Aging and Adult
Scvs
2101 Mail Service Center
E-mail: heather.burkhardt@ncmail.net
Deborah Breslin
Program Director, SHIP
NJ Department of Health and Senior
Services
Box 807
Trenton, New Jersey 08625-0807
Phone: 609–943–3378
Fax: 609–943–3497
E-mail: deborah.breslin@doh.state.nj.us
Cindy Bridges
Director, Government Relations
Social Service Coordinators, Inc.
14261 Commerce Way
Miami Lakes, Florida 33016
Phone: 786–269–6634
E-mail: cbridges@sscincorporated.com
Cindy Brown
SHIP Director
Oklahoma Insurance Department
2401 NW 23 Suite 28
Oklahoma City, Oklahoma 73107
Phone: 405–521–6632
E-mail: cindybrown@insurance.state.ok.us
A. Cassaundra Brown
Maryland SHIP Health Insurance
Specialist
Maryland Department of Aging
301 West Preston Street, Room 1007
Baltimore, Maryland 21201
Phone: 410–767–1278
Fax: 410–333–7943
E-mail: acb@ooa.state.md.us
Mona Browning
GeorgiaCares Coordinator
Southern Crescent Area Agency on
Aging
P.O. Box 1600
Franklin, Georgia 30217
Phone: 706–407–0030
Fax: 706–675–3408
E-mail: mbrowning@dhr.state.ga.us
Donna Bryant
Lead Counselor
State of WI Board on Aging and
Long Term Care
Wisconsin SHIP Program Medigap
Helpline
1402 Pankratz Street, Suite 11
Madison, Wisconsin 53704
Phone: 608–246–7016
Fax: 608–246–7001
E-mail: donna.bryant@wisconsin.gov
Frank Burns
Deputy Assistant Secretary, CWCBS
Administration on Aging
One Massachusetts Avenue NW
5th Floor Room 5702
Washington, District of Columbia 20001
Phone: 202–357–3537
Fax: 202–357–3560
E-mail: frank.burns@aoa.hhs.gov
Linda Bylow
Director, Government Relations
Social Service Coordinators, Inc.
1801 South Extension Drive, Suite
111
Mesa, Arizona 85210
Phone: 480–337–6606
Fax: 480–839–6490
E-mail: lbylow@sscincorporated.com
Kendrick Bytheway
National Medicare Services Manager
RxAmerica, LLC
221 North Charles Lindbergh Drive
Salt Lake City, Utah 84116
Phone: 801–961–6036
E-mail: kendrick.bytheway@rxamerica.com
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Kathy Campbell
Outreach Coordinator
Executive Office of Elder Affairs
One Ashburton Place
Boston, Massachusetts 02108
Phone: 617–222–7529
Fax: 617–727–9368
E-mail: kathy.campbell@state.ma.us
Amanda Carter
GeorgiaCares Coordinator
GeorgiaCares Athens Community
Council on Aging
135 Hoyt Street
Athens, Georgia 30601
Phone: 706–549–4850
E-mail: georgiacares@accaging.org
Sue Chance
Health Insurance Specialist
Centers for Medicaid &
Medicare Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–2896
E-mail: sue.chance@cms.hhs.gov
John Chreno
Florida SHINE Director
Department of Elder Affairs
4040 Esplanade Way, Suite 325
Tallahassee, Florida 32399-7000
Phone: 850–414–2000
Fax: 850–414–2004
E-mail: ChrenoJ@elderaffairs.org
Rod Clark
Health Insurance Specialist
Centers for Medicaid &
Medicare Services
1301 Young Street, Room 827
Dallas, Texas 75202
Phone: 214–767–5571
Fax: 214–767–0323
E-mail: Rodney.Clark@cms.hhs.gov
Yvonne Clearwater
SHIP Director
Illinois Division of Insurance
320 West Washington Street
5th Floor
Springfield, Illinois 62767
Phone: 217–782–0004
E-mail: yvonne.clearwater@illinois.gov
Linda Clure
Trainer
Oklahoma SHIP
2401 Northwest 23 Suite 28
Oklahoma City, Oklahoma 73107
Phone: 405–521–6628
Fax: 405–522–4492
E-mail: lindaclure@insurance.state.ok.us
Ivy Coleman
Senior Associate
Customer Value Partners
7106 Ambassador RD
Windsor Mills, Maryland 21244
Phone: 443–316–3010
E-mail: icoleman@cvpcorp.com
Scott Cooley
Co-Director
National Consumer Protection Technical Resource Center
2101 Kimball Avenue, Suite 320
Waterloo, Iowa 50702
Phone: 319–272–2243
E-mail: scooley@smpresource.org
Monica Couch
Aging Services Coordinator
Coastal Georgia Area Agency on Aging
127 F Street
Brunswick, Georgia 31521
Phone: 912–264–7363
Fax: 912–262–2313
E-mail: mmcouch@coastalgeorgiardc.org
Beth Crady
Director, Info and Assistance
Senior Services, Inc.
2895 Shorefair Drive
Winston-Salem, North Carolina 27105
Phone: 336–721–6953
E-mail: bcrady@seniorservicesinc.org
Denise Crandall
SHIP Manager
California Dept of Aging
1300 National Drive
Sacramento, California 95814
Phone: 916-419-7507
E-mail: dcrandall@aging.ca.gov
Judith Crawford
Director
Vermont SHIP
Area Agency on Aging
481 Summer Street, Suite 101
St. Johnsbury, Vermont 05819
Phone: 802–751–0428
Fax: 802–748–6622
E-mail: judithcrawford@usa.net
Pamela Cunningham
SHIP Program Director
Executive Office on Aging
250 South Hotel Street
Suite 406
Honolulu, Hawaii 96813
Phone: 808–586–4797
Fax: 808–586–0185
E-mail: pamela.cunningham@doh.hawaii.gov
John Cutler
Senior Policy Analyst
U.S. Office of Personnel
Management
1900 E Street NW
Room 3415
Washington, District of Columbia 20415
Phone: 202–606–0735
Fax: 202–606–0633
E-mail: john.cutler@opm.gov
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Hilary Dalin
Consultant
National Council on Aging
1901 L Street NW
Washington, District of Columbia 20036
Phone: 202–479–6626
E-mail: hilary.dalin@ncoa.org
Tangita Daramola
Senior Advisor, Medicare Ombudsman
Group
Centers for Medicaid & Medicare
Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–4050
Fax: 410–786–1873
E-mail: tangita.daramola@cms.hhs.gov
Kristy Davidson
Medicare Benefits Coordinator
Northern Arizona Council of
Governments
119 East Aspen Avenue
Flagstaff, Arizona 86001
Phone: 928–213–5235
Fax: 928–214–7367
E-mail: kdavidson@nacog.org
Kyle Davis
SHIP Coordinator
Greater Nashville Regional Council
501 Union Street
Nashville, Tennesse 37219
Phone: 615–862–8835
Fax: 615–862–8840
E-mail: kdavis@gnrc.org
Brenda Delgado
External Affairs Coordinator
CMS RO V
233 North Michigan Avenue Suite
600
Chicago, Illinois 60601
Phone: 312–353–1446
Fax: 312–886–5705
E-mail: brenda.delgado@cms.hhs.gov
Karol Dermon
SHIP SMP Manager
New Hampshire HHS
129 Pleasant Street
Concord, New Hampshire 03301-3857
Phone: 603–271–4925
E-mail: kdermon@dhhs.state.nh.us
Stephen DeRosa
Web Tools Project Manager
Health Assistance Partnership
1201 New York Avenue
Suite 1100
Washington, District of Columbia 20005
Phone: 202–737–6340
E-mail: sderosa@hapnetwork.org
Barbara Dieker
Director, Office of Consumer
Choice and Protection
Administration on Aging (AoA)
1 Massachusetts Avenue NW
Washington, District of Columbia 20001
Phone: 202–357–0139
Fax: 202–357–3558
E-mail: Barbara.Dieker@aoa.gov
Arlene DiSalvo
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
JFK Federal Building
Room 2375
Boston, Massachusetts 02203
Phone: 617–565–1269
Fax: 617–565–3856
E-mail: arlene.disalvo@cms.hhs.gov
Kristin Doll
GeorgiaCares Coordinator
Coastal Georgia Area Agency on
Aging
127 F Street
Brunswick, Georgia 31521
Phone: 912–264–7363
E-mail: kldoll@coastalgeorgiardc.org
Talia Duany
Regulatory Account Manager,
Medicare
WellCare Health Plans, Inc.
8725 Henderson Road
Tampa, Florida 33634
Phone: 813–490–6518
E-mail: talia.duany@wellcare.com
Vicki Dufrene
Supervisor
LA Department of Insurance
P.O. Box 94214
Baton Rouge, Louisiana 70802
Phone: 225–219–7731
Fax: 225–342–5711
E-mail: vdufrene@ldi.state.la.us
Katherin Dunphy
Director
National Government Services
800 Second Avenue, 3rd Floor
New York, New York 10017
Phone: 212–476–2210
E-mail: Katherine.dunphy@empireblue.com
David Dupre
Deputy Regional Administrator
Centers for Medicare &
Medicaid Services
233 North Michigan Avenue, Suite
600
Chicago, Illinois 60601
Phone: 312–353–4131
E-mail: David.Dupre@cms.hhs.gov
Dorothy Dupree
Director, Tribal Affairs Group-OEA
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
S1-20-20
Baltimore, Maryland 21244
Phone: 410–786–1942
E-mail: Dorothy.Dupree@cms.hhs.gov
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Kathleen Edmunds Cyr
Senior Conference Planner
American Institutes for Research
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2163
E-mail: kcyr@air.org
Roseanne Egan
Deputy Regional Administrator
Centers for Medicare & Medicaid
Services
150 South Independence Mall West
Suite 216, The Public Ledger Building
Philadelphia, Pennsylvania 19106
Phone: 215–861–4140
Fax: 215–861–4240
E-mail: Roseanne.egan@cms.hhs.gov
Aleisha Elliot
Lower Chattahoochee LifeLong
Planning Specialist
Lower Chattahoochee Area Agency on
Aging
1428 Second Avenue
Columbus, Georgia 31902
Phone: 706–256–2917
Fax: 706–256–2940
E-mail: amelliot@dhr.state.ga.us
Lisa Emerson
Oregon SHIP Director
Oregon Senior Health Insurance
Benefits Assistance Program
250 Church Street SE, Suite 200
Salem, Oregon 97301
Phone: 503–378–5614
Fax: 503–378–8365
E-mail: lisa.emerson@state.or.us
Kimme Evermann
State SHIP Director
Montana Office on Aging
111 North Sanders Room 210
P.O. Box 4210
Helena, Montana 59624
Phone: 406–444–7870
E-mail: kevermann@mt.gov
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Lisa Federico
GeorgiaCares Coordinator
Atlanta Regional Commission
40 Courtland Street
Atlanta, Georgia 30303
Phone: 404–463–3522
E-mail: lfederico@atlantaregional.com
Danny Fernandez
Investigative Assistant
U.S. Senate Special Committee on Aging
Senator Gordon H. Smith, Ranking Member
628 Hart Senate Office Building
Washington, DC 20510
Phone: 202-224-5364
E-mail: Danny_Fernandez@aging.senate.gov
Horacio Ferrer
Director of Strategic Planning and
Evaluation
Florida Department of Elder
Affairs
4040 Esplanade Way
Tallahassee, Florida 32399-7000
Phone: 850–414–2089
E-mail: Ferrerh@elderaffairs.org
Charlene Frizzera
Acting Chief Operating Officer
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–3151
E-mail: Charlene.Frizzera@cms.hhs.gov
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Linda Gail
Coordinator
SE Georgia AAA
935 McDonald Street
Waycross, Georgia 31501
Phone: 912-283-7615
E-mail: lgailgacare@yahoo.com
Beverly Garber
SHIP Assistant
Howard County Office on Aging SHIP
The Bain Center
5470 Ruth Keeton Way
Columbia, Maryland 21044
Phone: 410–313–7389
Fax: 410–313–7465
E-mail: bgarber@howardcountymd.gov
Irene Garrettson
SHIP CAMM Counselor
Upper Shore Aging, Inc.
403 South 7th Street, Suite 127
Denton, Maryland 21629
Phone: 410–479–2093
Fax: 410–479–1879
E-mail: irenegar@intercom.net
Joseph Gennusa III
Nutrition and Health Promotion
Program Director
Maryland Department of Aging
301 West Preston Street, Suite 1007
Baltimore, Maryland 21201
Phone: 410–767–1090
E-mail: JVG@ooa.state.md.us
Katherlyn Geter
State Health Insurance Assistance
Coordinator
Southeast Tennessee Area Agency on
Aging and Disability
535 Chestnut Street
P.O. Box 4757
Chattanooga, Tennesse 37402
Phone: 423–424–4275
Fax: 423–424–4225
E-mail: kgeter@sedev.org
Mark Gilbert
Acting Regional Administrator
Centers for Medicare &
Medicaid Services
1600 Broadway
Suite 700
Denver, Colorado 80232
Phone: 303–844–2111
Fax: 303–844–6374
E-mail: mark.gilbert@cms.hhs.gov
Patricia Gongloff
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21044
Phone: 410–786–7610
E-mail: patricia.gongloff@cms.hhs.gov
Eileen Goodwin
PA SHIP
Diakon Family and Community Services
118 South Centre Street
Pottsville, Pennsylvania 17901
Phone: 570–624–3013
Fax: 570–624–3011
E-mail: goodwine@diakon.org
Sharon Graham
Special Assistant
CMS Region III
150 South Independence Mall West
Suite 216
Philadelphia, Pennsylvania 19106
Phone: 215–861–4304
Fax: 215–861–4332
E-mail: sharon.graham@cms.hhs.gov
Ann Marie Grande
Program Director
Area Agency on Aging, Region One
1366 East Thomas Road
Suite 108
Phoenix, Arizona 85014
Phone: 602–264–2255
Fax: 602–241–6140
E-mail: grande@aaaphx.org
Pamela Grant
Program Coordinator
Lt. Governor Office On Aging
1301 Gervais Street, Suite 200
Columbia, South Carolina 29201
Phone: 803–734–9893
Fax: 803–734–9988
E-mail: Grantp@aging.sc.gov
Donald Grantt
U.S. Administration on Aging
Center for Planning and Policy
Development
One Massachusetts Avenue, NW
Washington, District of Columbia 20001
Phone: 202–357–3447
Fax: 202–357–3469
E-mail: Donald.grantt@aoa.hhs.gov
Jan Graves
State Health Insurance Assistance
Program Coordinator
South Central TN Area Agency on Aging
and Disability
807 South Main Street
Columbia, Tennesse 38401
Phone: 931–490–5902
Fax: 931–380–1493
E-mail: jgraves@sctdd.org
Denesecia Green
Acting Director, Division of
Partnership Relations
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–8797
E-mail: Denesecia.Green@cms.hhs.gov
Kelli Jo Greiner
MN SHIP Director
MN Board on Aging
P.O. Box 64976
St. Paul, Minnesota 55164-0976
Phone: 651–431–2581
Fax: 651–431–7415
E-mail: kellijo.greiner@state.mn.us
Candice Griffin
Co-Director
The National Consumer Protection Technical Resource Center
1155 21st Street Northwest
Suite 202
Washington, District of Columbia 20036
Phone: 202–261–7563
E-mail: cgriffin@smpresource.org
Kris Gross
SHIIP Director
Iowa SHIIP
330 Maple
Des Moines, Iowa 50319-0065
Phone: 515–242–5190
Fax: 515–281–3059
E-mail: kris.gross@iid.state.ia.us
Rachel Gussett-Williams
Director of National Technology
Initiatives
Health Assistance Partnership HAP
1201 New York Avenue
Suite 1100
Washington, District of Columbia 20005
Phone: 202–737–6340
E-mail: RGWilliams@hapnetwork.org
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Janet Hackleman
WSHIIP Program Manager
Wyoming Senior Citizens, Inc.
106 West Adams
Riverton, Wyoming 82501
Phone: 307–856–6880
Fax: 307–856–4466
E-mail: jhacklem@wyoming.com
Ginni Hain
Director, Division of Eligibility,
Enrollment and Outreach
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244-1850
Phone: 410–786–6036
Fax: 410–786–9004
E-mail: Ginni.Hain@cms.hhs.gov
Avis Hall
Web and Program Support
Coordinator
Health Assistance Partnership
1201 New York Avenue NW
Suite 1100
Washington, District of Columbia 20005
Phone: 202–626–0616
Fax: 202–737–8583
E-mail: ahall@hapnetwork.org
Loisjean Hallberg
Coordinator Wyoming Senior Health
Insurance Information Programs
Wyoming Senior Citizens
214 East 18th Street
Cheyenne, Wyoming 82001
Phone: 307–778–4850
Fax: 306–634–0903
E-mail: ljchey@wyoming.com
Roberta Hamby
Education Technical Assistance
Manager
Seniors Health Insurance
Information Program
11 South Boylan Avenue
Raleigh, North Carolina 27603
Phone: 919–807–6900
Fax: 919–807–6901
E-mail: rhamby@ncdoi.net
Genii Hamilton
Program Director
Shiba
P.O. Box 83720
Boise, Idaho 83720
Phone: 208–334–4352
E-mail: genii.hamilton@doi.idaho.gov
John Hammarlund
CMS Regional Administrator
Centers for Medicare &
Medicaid Services
2201 Sixth Avenue
MS-44
Seattle, Washington 98121
Phone: 206–615–2306
Fax: 206–615–2027
E-mail: John.Hammarlund@cms.hhs.gov
Carol Harden
Consumer Services Coordinator
Department of Insurance, Financial
and Professional Regulation
P.O. Box 690
Jefferson City, Missouri 65102
Phone: 573–526–0601
Fax: 573–526–4898
E-mail: carol.harden@insurance.mo.gov
James Harkness
Medicare Part D Specialist
Howard County Office on Aging
SHIP
The Bain Center
5470 Ruth Keeton Way
Columbia, Maryland 21044
Phone: 410–313–7596
Fax: 410–313–7465
E-mail: jharkness@howardcountymd.gov
Bob Harris
Extension Support Specialist
Cornell University
292 Martha Van Rensselaer Hall
Department of Policy Analysis and
Management
Ithaca, New York 14850
Phone: 607–254–5282
Fax: 607–255–4071
E-mail: rdh38@cornell.edu
Norma Harris
Health Insurance Specialist
Centers for Medicare &
Medicaid Services (CMS)
26 Federal Plaza, 38th floor
New York, New York 10278
Phone: 212–616–2342
Fax: 212–312–8722
E-mail: Norma.Harris@cms.hhs.gov
Carl Hawkins
Deputy Regional Administrator
CMS Kansas City Regional Office
601 East 12th Street
Kansas City, Missouri 64106
Phone: 816–426–6403
Fax: 816–235–7065
E-mail: carl.hawkins@cms.hhs.gov
Kathleen Healey
State SHIP Director
Alabama Department of Senior
Services
770 Washington Avenue, Suite 470
Montgomery, Alabama 36104
Phone: 334–353–9636
Fax: 334–242–5594
E-mail: kathleen.healey@adss.alabama.gov
Gale Held
Principal Program Specialist
American Institutes for Research
10720 Columbia Pike
Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2170
Fax: 301–593–9746
E-mail: gheld@air.org
Priya Helweg
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–6128
E-mail: Priya.Helweg@cms.hhs.gov
Reba Henighan
Deputy Division Director
Office of Medicare Ombudsman,
Medicare Ombudsman Group, Divison of Casework and Trends Managment
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–6926
Fax: 410–786–1873
E-mail: Reba.Henighan@cms.hhs.gov
Melissa Herd
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
Suite 216, The Public Ledger Building
150 South Independence Mall West
Philadelphia, Pennsylvania 19106
Phone: 215–861–4778
Fax: 215–861–4176
E-mail: melissa.herd@cms.hhs.gov
Laura Hernandez
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
S1-20-21
Baltimore, Maryland 21244
Phone: 410–786–7980
Fax: 410–786–8530
E-mail: Laura.Hernandez@cms.hhs.gov
Alan Heumann
Louisiana SHIP Director
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, Louisiana 70804-9214
Phone: 225–342–6334
E-mail: aheumann@ldi.state.la.us
Debby Higgins
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–256–4688
Fax: 410–786–1820
E-mail: deborah.higgins@cms.hhs.gov
Denise Hill
Program Planning and Evaluation
Florida Department of Elder
Affairs
4040 Esplanade Way
Tallahassee, Florida 32399
Phone: 850–414–2383
E-mail: Hilld@elderaffairs.org
Christina Hinkle
Senior Investigative Counsel
U.S. Senate Special Committee on Aging
628 Hart Senate Building
Washington, DC 20510
Phone: 202-224-8703
Fax: 202-224-8660
E-mail: Chris_Hinkle@aging.senate.gov
Laura Hjelm
Health Adv. 2
Office of the Insurance
Commissioner
P.O. Box 40256
Olympia, Washington 98506
Phone: 360–491–7043
E-mail: LauraH@oic.wa.gov
Michelle Holzer
SHIP Program Director
Maryland Department of Aging
301 West Preston Street, Room 1007
Baltimore, Maryland 21201
Phone: 410–767–1109
Fax: 410–333–7943
E-mail: mph@ooa.state.md.us
Dan Honey
Deputy Commissioner—Acting SHIP
Director
Arkansas Insurance Department
1200 West Third Street
Little Rock, Arkansas 72201
Phone: 501–371–2766
E-mail: dan.honey@arkansas.gov
Jennifer HoSue
ServiceLink Resource Center Coordinator
Department of Health and Human
Services, New Hampshire
129 Pleasant Street
Concord, New Hampshire 03301
Phone: 603–271–0544
Fax: 603–271–4643
E-mail: jlhosue@dhhs.state.nh.us
Darren Hotton
Program Manager
State of Utah
120 N 200 W
Suite 325
Salt Lake City, Utah 84103
Phone: 801–538–4412
Fax: 801–538–4395
E-mail: dhotton@utah.gov
Jennifer Houghton
Medicare Medicaid Assistance
Program Coordinator
Area Agency on Aging 1-B
29100 Northwestern Highway
Suite 400
Southfield, Michigan 48034
Phone: 248–262–1290
Fax: 248–948–7121
E-mail: JHoughton@aaa1b.com
Andrea Houston
Assistant Director
Oklahoma SHIP
2401 Northwest 23 Suite 28
Oklahoma City, Oklahoma 73003
Phone: 405–521–6628
Fax: 405–522–4492
E-mail: andreahouston@insurance.state.ok.us
Carolyn Houston
Social Insurance Specialist
Social Security Administration
6401 Security Boulevard
3433 Annex
Baltimore, Maryland 21235
Phone: 410–965–7603
Fax: 410–966–4871
E-mail: carolyn.houston@ssa.gov
Carol Humphrey
Health Insurance Specialist
MAC INCORPORATED AAA
1504 Riverside Drive
Salisbury, Maryland 21801
Phone: 410–742–0505
Fax: 410–742–0525
E-mail: csh@macinc.org
Bernice Hutchinson
Director, Consumer Info Outreach
and Assistance
National Association of State
Units on Aging
1201 15th Street NW, Suite 350
Washington, District of Columbia 20005
Phone: 202–898–2578
E-mail: bhutchinson@nasua.org
Cynthia Hylton
SHIBA Field Officer
State of Oregon
250 Church Street SE Ste 200
Salem, Oregon 97301
Phone: 503–378–2034
Fax: 503–378–8365
E-mail: cynthia.hylton@state.or.us
Henry Ilecki
Coordinator, GeorgiaCares
SOWEGA Council on Aging
309 Pine Ave
Albany, Georgia 31701
Phone: 229–432–1131
Fax: 229–438–0408
E-mail: hjilecki@dhr.state.gs.us
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Suzanne Jackson
Director
G.W. Health Insurance Counseling
Project
2136 Pennsylvania Avenue NW
Washington, District of Columbia 20052
Phone: 202–739–0668
Fax: 202–293–4043
E-mail: sjackson@law.gwu.edu
Meeka Jackson
Program Specialist
CMS SHIP Resource Center
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2143
E-mail: mvjackson@air.org
Alethia Jackson
Executive Director, Federal
Affairs
AHIP
601 Pennsylvania Avenue NW
South Building, Suite 500
Washington, District of Columbia 20004
Phone: 202–861–1472
E-mail: ajackson@ahip.org
Robyn James
SHIP/SMP Program Coordinator
Alabama Dept. of Senior Services
770 Washington Ave.
Montgomery, Alabama 36103
Phone: 334–353–9273
E-mail: robyn.james@adss.alabama.gov
Susan Jenkins
Assistant Director of Federal
Affairs
National Association of Community
Health Centers
7200 Wisconsin Avenue, Suite 210
Bethesda, Maryland 20814
Phone: 301–347–0400
E-mail: sjenkins@nachc.com
Mervyn John
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–1141
E-mail: mervyn.john@cms.hhs.gov
Tobi Johnson
Director
SHIBA HelpLine, WA Office of
Insurance Commissioner
P.O. Box 40256
Olympia, Washington 98504-0256
Phone: 360–725–7218
Fax: 360–586–4103
E-mail: tobij@oic.wa.gov
Anike Johnson
Project Associate
American Institutes for Research
7556 Maury Road
Windsor Mill, Maryland
Phone: 301–592–2165
E-mail: aljohnson@air.org
Susan Johnson
Project Manager
Virginia Association of Area
Agencies on Aging
24 East Cary Street, Suite 100
Richmond, Virginia 23219
Phone: 804–644–5628
E-mail: sjohnson@theV4A.org
Shannon Jones
Community Services Supervisor
Tennessee Commission on Aging and
Disability
8th Floor, Andrew Jackson Building
500 Deaderick Street
Nashville, Tennesse 37243-0860
Phone: 615–741–2056
Fax: 615–741–3309
E-mail: shannon.jones@state.tn.us
Beverly Joseph
VI Medicare Assistant
VI Medicare VI SHIP
4007 Estate Diamond
St. Croix, Virgin Islands 00820
Phone: 342–772–7368
E-mail: bjmcare_viship@yahoo.com
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Sandy Kappert
Deputy Director, Div. of Training
7500 Security Boulevard
Baltimore, Maryland 21244
Rosamond Katz
Assistant Director
Government Accountability Office
441 G Street NW
Washington, District of Columbia 20548
Phone: 202–512–7148
E-mail: katzr@gao.gov
Mary Kempker
Consumer Affairs Division Director
MO Department of Insurance
P.O. Box 690
Jefferson City, Missouri 65102
Phone: 573–751–2640
E-mail: mary.kempker@insurance.mo.gov
Thomas Kickham
Director, Strategic Research and
Campaign Management Group
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Mailstop S1-20-21
Baltimore, Maryland 21244
Phone: 410–786–6503
Fax: 410–786–1873
E-mail: thomas.kickham@cms.hhs.gov
Mike Klug
Director, Education and Training
Health Assistance Partnership
1201 New York Avenue, NW, Suite
1100
Washington, District of Columbia 20005
Phone: 202–737-6340
Fax: 202–737-8583
E-mail: mklug@hapnetwork.org
Chris Koepke
Deputy Director, Strategic Res.
and Campaign Management Group
Centers for Medicare & Medicaid
Services
7500 Security Boulevard
S1-20-21
Baltimore, Maryland
Phone: 410–786–5877
E-mail: christopher.koepke@cms.hhs.gov
Nancy Krodel
Assistant Director
Senior Resources Agency on Aging
4 Broadway, 3rd floor
Norwich, Connecticut 06360
Phone: 860-887–3561
E-mail: nkrodel@seniorresourcesec.org
Helen Krapcho
SHIP Coordinator
SHIP, Howard County Office on
Aging
The Bain Center
5470 Ruth Keeton Way
Columbia, Maryland 21044
Phone: 410–313–7391
Fax: 410–313–7465
E-mail: jkrapcho@howardcountymd.gov
Gilbert Kunken
Deputy Regional Administrator
Centers for Medicare &
Medicaid Services
26 Federal Building
New York, New York 10278
Phone: 212–616–2205
E-mail: GKunken@cms.hhs.gov
Donna Kyle
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
1301 Young Street
Room 833
Dallas, Texas 75202
Phone: 214–767–7330
E-mail: Donna.Kyle@cms.hhs.gov
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Brenda LaMere
Aging Services Representative
NYS Office for the Aging
Two Empire State Plaza
Albany, New York 12223
Phone: 518–474–6085
Fax: 518–486–2225
E-mail: Brenda.LaMere@ofa.state.ny.us
Eric Lang
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
C1-13-11
Baltimore, Maryland 21244
Phone: 410–786–3199
E-mail: eric.lang@cms.hhs.gov
Amy Larrick
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Mail stop S1-20-21
Baltimore, Maryland 21244
Phone: 410–786–2585
Fax: 410–786–8530
E-mail: amy.larrick@cms.hhs.gov
Erika Lawson
GeorgiaCares SMP Coordinator
Georgia Division of Aging Services
2 Peachtree Street NW
Suite 9-202
Atlanta, Georgia 30303
Phone: 404–657–5335
Fax: 404–657–1727
E-mail: edlawson@dhr.state.ga.us
Ada Leach
SHIP Director
DES Division of Aging and Adult
Services
1789 West Jefferson, 950A
Phoenix, Arizona 85007
Phone: 602–542–6439
Fax: 602–542–6575
E-mail: aleach@azdes.gov
Sandy Leith
Lead Education Specialist
Illinois Division of Insurance
320 West Washington Street
5th Floor
Springfield, Illinois 62767
Phone: 217–782–4395
E-mail: sandy.leith@illinois.gov
Ellen Leitzer
Executive Director
Health Assistance Partnership
1201 New York Avenue, NW
Suite 1100
Washington, District of Columbia 20005
Phone: 202–737–6340
Fax: 202–737–8583
E-mail: eleitzer@hapnetwork.org
Suzi Lenker
SHICK Education and Outreach Coord
Kansas Department on Aging
130 South Market
Suite 6050
Wichita, Kansas 67202
Phone: 316–337–7389
Fax: 316–337–6731
E-mail: SuziLenker@aging.state.ks.us
Julie Leonard
Manager
BearingPoint
4449 Easton Way, 2nd Floor
Columbus, Ohio 43219
Phone: 614–934–1245
E-mail: Julie.Leonard@bearingpoint.com
Sandy Leonard
Representative
AstraZeneca Pharmaceuticals
701 Pennsylvania Avenue NW, Suite
500
Washington, District of Columbia 20004
Phone: 202–350–5525
E-mail: Sandra.Leonard@astrazeneca.com
Wayne Lindley
State SHIP HICAP Director
CA Department of Aging
1300 National Drive
Sacramento, California 95834
Phone: 916–419–7543
E-mail: wlindley@aging.ca.gov
Robert Logan
Deputy Director of Operations and
Membership Services
National Association of Area
Agencies on Aging
1730 Rhode Island Avenue, NW
Suite 1200
Washington, Alabama 20036
Phone: 202–872–0888
Fax: 202–872–0057
E-mail: rlogan@n4a.org
Michelle Lorio
Information and Assistance
Services Coordinator
Lower Savannah Council of
Governments
P.O. Box 850
Aiken, South Carolina 29802
Phone: 803–649–7981
Fax: 803–649–2248
E-mail: mlorio@lscog.org
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Dawn Macary
SPAP Coordinator
Western CT Area Agency on Aging
84 Progress Lane
Waterbury, Connecticut 06705
Phone: 203–757–5449
E-mail: dfmacary@sbcglobal.net
Jennifer Magyar
SHIP Liaison
Centers for Medicare &
Medicaid Services
601 East 12th Street
Room 235
Kansas City, Missouri 64106
Phone: 816–426–6453
Fax: 816–235–7094
E-mail: jennifer.magyar@cms.hhs.gov
Gretchen Margraf
SHIP Director
Ohio Department of Insurance
2100 Stella Court
Columbus, Ohio 43215-1067
Phone: 614–644–3399
Fax: 614–752–0740
E-mail: gretchen.margraf@ins.state.oh.us
Sarah Marshall
Consultant
BearingPoint
1676 Inernational Drive
McLean, Virginia 22202
Phone: 202–747-5967
E-mail: sarah.marshall@bearingpoint.com
Maria Martinez-Sanchez
Health Insurance Specialist
DHHS, CMS, PRFO
La Torre de Plaza Las Americas, Suite 1116
525 FD Roosevelt Avenue
San Juan, Puerto Rico 00918-8024
Phone: 787–771–1404
Fax: 787–771–3689
E-mail: maria.martinez@cms.hhs.gov
Trudy Maske
Virginia SHIP Director
Virginia Department for the Aging
1610 Forest Avenue
Suite 100
Richmond, Virginia 23229
Phone: 804–662–7671
Fax: 804–662–9354
E-mail: trudy.maske@vda.virginia.gov
Lucy Matos
Team Lead Casework
Office of Medicare Ombudsman,
Medicare Ombudsman Group, Division of Casework Trends Management
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–3213
Fax: 410–786–1873
E-mail: Lucy.Matos@cms.hhs.gov
Marilyn Maultsby
Acting Division Director, Division
of SHIP Relations
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
S1-20-21
Baltimore, Maryland 21244
Phone: 410–786–6488
E-mail: marilyn.maultsby@cms.hhs.gov
Julia McCutchen
GeorgiaCares Counselor
Middle Georgia Regional Development Center
175 Emery Highway
Suite C
Macon, Georgia 31217
Phone: 478–751–6641
Fax: 478–752–3243
E-mail: jmccutchen@mgrdc.org
Diane McDaniel
HIICAP Program Coordinator
NYC Department for the Aging
2 Lafayette Street
16th floor
New York, New York 10007
Phone: 212–442–1489
Fax: 212–442–3012
E-mail: dmcdanie@aging.nyc.gov
Gloria McDonald
SHIP Director
Lt. Governors Office on Aging
1301 Gervais Street Suite 200
Columbia, South Carolina 29201
Phone: 803–734–9902
E-mail: mcdong@aging.sc.gov
Patsy McDoodle
Program Consultant
DHR Division of Aging Services
2 Peachtree Street NW
9.204
Atlanta, Georgia 30303
Phone: 404–657–1516
Fax: 404–657–1727
E-mail: plmcdood@dhr.state.ga.us
Aimee McKim
Nebraska SHIIP Contractor-VAS
Executive Director
Nebraska SHIIP-Volunteers
Assisting Seniors
The Center
1941 South 42nd Street, Suite 502
Omaha, Nebraska 68105
Phone: 402–444–6604
E-mail: aimee@vie.omhcoxmail.com
Lynne Meagher
Area Coordinator
SHINE
3828 St. Armens Circle
Melbourne, Florida 32934
Phone: 321–757–6985
Fax: 321–757–6985
E-mail: lmeagher@cfl.rr.com
Lea Melady
Medicare Educator
SHIINE
2300 West 46th Street
Sioux Falls, South Dakota 57105
Phone: 605–333–3314
Fax: 605–336–7471
E-mail: lmelady@cfag.org
Erika Melman
Manager
BearingPoint
1676 International Drive
McLean, Virginia 22101
Phone: 703–747–6124
E-mail: Erika.melman@bearingpoint.com
Janet Miller
MPA
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
S1-05-17
Baltimore, Maryland 21244
Phone: 410–786–2157
E-mail: janet.miller2@cms.hhs.gov
Judy Minks
NM SHIP Counselor
NM SHIP
1015 Tijeras NW, Suite 200
Albuquerque, New Mexico 87110
Phone: 505–222–4510
Fax: 505–222–4526
E-mail: buffie.saavedra@state.nm.us
Meghian Moore
SHIP Coordinator
UCAAAD
1225 South Willow Avenue
Cookebille, Tennesse 38506
Phone: 931–432–4131
E-mail: mmoore@ucdd.org
Barry Mowbray
Regional Manager
Seniors Health Insurance
Information Program
11 South Boylan Avenue
Raleigh, North Carolina 27603
Phone: 919–807–6900
E-mail: bmowbray@ncdoi.com
Helen Mulligan
Special Assistant
CMS Boston Regional Office
JFK Federal Building
Boston, Massachusetts 02203
Phone: 617-565-4483
E-mail: helen.mulligan@cms.hhs.gov
Anita Mullins
GeorgiaCares Program Director
Georgia SHIP
2 Peachtree Street NW
Suite 9-220
Atlanta, Georgia 30303
Phone: 404–463–8578
Fax: 404–657–1727
E-mail: afmullins@dhr.state.ga.us
Jo Murphy
Executive Director
MMAP, Inc.
6105 West St. Joseph Hwy
Suite 204
Lansing, Michigan 48917
Phone: 517–886–1242
Fax: 517–886–1305
E-mail: jo@mymmap.org
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Jeanette Naiman
Conference Coordinator
American Institutes for Research
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2231
E-mail: jnaiman@air.org
Dorene Nemeth
Regional Director
Metro West SHINE Program
535 Union Avenue
Callahan Center
Framingham, Massachusetts 01702
Phone: 508-532-5980, ext. 4109
E-mail: dnemeth@town.needham.ma.us
Charlotte Newman
Director, Division of Training
Centers for Medicare &
Medicaid Services
1258 Hilltop Drive
Annapolis, Maryland 21409
Phone: 410–786–0976
Fax: 410–786–8530
E-mail: charlotte.newman@cms.hhs.gov
Mark Newsom
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244-1850
Phone: 410–786–3198
E-mail: mark.newsom@cms.hhs.gov
Thang Nguyen
Executive Director
Boat People SOS
6066 Leesburg Pike, Suite 100
Falls Church, Virginia 22041
Phone: 703–538–2190
Fax: 703–538–2191
E-mail: thang.nguyen@bpsos.org
Mary Nishioka
Program Specialist
CMS SHIP Resource Center
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2181
Fax: 301–593–9433
E-mail: mnishioka@air.org
Leslie Norwalk
Acting Administrator
Centers for Medicare &
Medicaid Services
Hubert H. Humphrey Building, Room 445-G
200 Independence Avenue SW
Washington, District of Columbia 20201
Phone: 202–690–6726
E-mail: patricia.willis@cms.hhs.gov
Maria Nunez
SHIP director
RI Department of Elderly Affairs
35 Howard Avenue
Building 55
Cranston, Rhode Island 02920
Phone: 401–462–0560
Fax: 401–462–0503
E-mail: maria@dea.state.ri.us
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Carla Obiol
Deputy Commissioner
NCSHIIP
11 South Boylan Avenue
Raleigh, North Carolina 27603
Phone: 919–807–6900
Fax: 919–807–6901
E-mail: cobiol@ncdoi.net
Nancy O’Connor
Acting Director, Office of
External Affairs
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
E-mail: nancy.oconnor@cms.hhs.gov
Anita Oelfke
Medicare Trainer
DHHS-BEAS ServiceLink SHIP
129 Pleasant Street State Office
Brown Building
Concord, New Hampshire 03301
Phone: 603–271–4687
E-mail: anita.a.oelfke@dhhs.state.nh.us
Lynn Orlosky
Technical Advisor, Medicare
Enrollment and Appeals Group
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
C2-12-16
Baltimore, Maryland 21244
Phone: 410–786–9064
E-mail: lynn.orlosky@cms.hhs.gov
Sarah Osuna
SHIP Counselor NM ADRC
New Mexico Aging and Long Term
Services Department
2550 Cerrillos Road
Santa Fe, New Mexico 87505
Phone: 505–476–4641
Fax: 505–476–4710
E-mail: sarah.osuna@state.nm.us
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Harry Paraison
Executive Director
DH-Perfil Latino TV, Inc.
P.O. Box 935
Millville, New Jersey 08322
Phone: 856–825–0654
E-mail: haparamd@aol.com
Gloria Parker
ARA Atlanta
Centers for Medicare &
Medicaid Services
61 Forsyth Street
Atlanta, Georgia 30303
Phone: 404-562-7361
Mimi Parvis
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–1520
E-mail: mimi.parvis@cms.hhs.gov
Patti Payne
Meeting Associate
American Institutes for Research
10702 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2220
E-mail: ppayne@air.org
Jeannie Pearce
Director
Nevada SHIP
3100 West Sahara Ave, Suite 110
Las Vegas, Nevada 89102
Phone: 702–486–3796
Fax: 702–486–0865
E-mail: jspearce@aging.nv.gov
Roger Perez
Regional Administrator
CMS Regional Office
61 Forsyth Street
SW 4T20
Atlanta, Georgia 30303-8909
E-mail: Roger.Perez@cms.hhs.gov
Linda Petrosino
HIICAP Coordinator SHIP Director
New York State Office for Aging
2 Empire State Plaza
Amsterdam, New York 12223
Phone: 518–408–1696
Fax: 518–486–2225
E-mail: linda.petrosino@ofa.state.ny.us
Charlotte Pickens
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
Regional Office IV
61 Forsyth Street, SW
Suite 4T20
Atlanta, Georgia 30303
Phone: 404-562-7218
E-mail: charlotte.pickens@cms.hhs.gov
Katherine Pokrzywa
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
Mail Stop C2-12-16
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–5530
Fax: 410–786–8883
E-mail: katherine.pokrzywa@cms.hhs.gov
Donald Poole
Lifelong Planning Specialist
Legacy Link, Inc
508 Oak Street
Suite 1
Gainesville, Georgia 30501
Phone: 770–538–2650
Fax: 770–538–2660
E-mail: depoole@dhr.state.ga.us
Kimberly Porter
SHIP Program Manager
Upper Shore Aging, Inc.
200 Schauber Road
Chestertown, Maryland 21620
Phone: 410–778–2564
Fax: 410–758–9994
E-mail: kporter@intercom.net
Pamela Power
Aging Program Specialist
CA Department of Aging
1300 National Drive, Suite 200
Sacramento, California 95834
Phone: 916–419–7560
E-mail: ppower@aging.ca.gov
Leslie Pruitt
CHOICES Coordinator
Agency on Aging of South Central CT
1 Long Wharf Drive
New Haven, Connecticut 06511
Phone: 203–785–8533
Fax: 203–785–8873
E-mail: lpruitt@agencyonaging-scc.org
Cindy Pruitt
GeorgiaCares Coordinator
Area Agency on Aging
3023 Riverwatch Parkway
Suite A
Augusta, Georgia 30907
Phone: 706–210–2000
Fax: 706–210–2024
E-mail: cpruitt@csrardc.org
Ana Del Carmen Pujol Betancourt
Director
OPPEA
Oficina Procuradora Edad Avanzada
P.O. Box 191179
San Juan, Puerto Rico 00919
Phone: 787–721–6121
Fax: 787–721–6510
E-mail: mongejorge@hotmail.com
Neelam Puri
MMAP Program Manager and
Guardianship Analyst
Office of Services to the Aging
7109 West Saginaw Highway
Lansing, Michigan 48917
Phone: 517–373–4076
E-mail: purin1@michigan.gov
Shirley Quentel-Hendricks
VI Medicare Technician
VI Medicare VI SHIP
9048 Sugar Estate
St. Thomas, Virgin Islands 00802
Phone: 340–714–4354
E-mail: medicare@viaccess.net
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Jina Ragland
Nebraska SHIIP Director
Nebraska Department of Insurance
941 O Street, Suite 400
Lincoln, Nebraska 68508
Phone: 402–471–4506
Fax: 402–471–6559
E-mail: jragland@doi.state.ne.us
Jan Rauer
Special Projects Coordinator
SHINE
1326 Pristine Place
Lutz, Florida 33549
Phone: 813–909–8860
Fax: 813–909–8860
E-mail: CRauer6596@aol.com
Christina Reeg
Training Supervisor
Ohio Senior Health Insurance
Infomation Program
2100 Stella Court
Columbus, Ohio 43215
Phone: 614–644–3464
E-mail: christina.reeg@ins.state.oh.us
Barbara Reich
NM SHIP Counselor
NM SHIP
1015 Tijeras NW, Suite 200
Albuquerque, New Mexico 87102
Phone: 505–222–4510
Fax: 505–222–4526
E-mail: buffie.saavedra@state.nm.us
Samantha Repke
External Affairs Manager, Region
II
Centers for Medicare &
Medicaid Services
26 Federal Plaza
New York, New York
Phone: 212–616–2359
Fax: 212–264–2665
E-mail: samantha.repke@cms.hhs.gov
Michel Richards
Regional Coordinator
Vermont SHIP
Area Agency on Aging
481 Summer Street, Suite 101
St. Johnsbury, Vermont 05819
Phone: 802–751–0439
Fax: 802–748–6622
E-mail: mrichards@nevaaa.org
Carolyn Richardson
GeorgiaCares Program Assistant
Area Agency on Aging
3023 Riverwatch Parkway
Suite A
Augusta, Georgia 30907
Phone: 706–210–2000
Fax: 706–210–2024
E-mail: crichardson@csrardc.org
Sharon Richetti
Compliance Specialist
Montana Department of Insurance
840 Helena Avenue
Helena, Montana 59601
Phone: 406–444–2894
Fax: 406–444–1980
E-mail: srichetti@mt.gov
Kevin Robertson
Statewide Volunteer Manager
NC SHIIP
11 South Boylan Street
Raleigh, North Carolina 27603
Phone: 919–807–6900
Fax: 919–807–6901
E-mail: kroberts@ncdoi.net
Sue Rowland
SMP Program
VA Association of AAAs
24 E. Cary Street, Suite 100
Richmond, Virginia 23219
Phone: 703-626-7392
E-mail: sue@suerowlandconsulting.com
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Buffie Saavedra
NM SHIP and SMP Director
NM Aging and Long Term Services
Department
2550 Cerrillos Road
Santa Fe, New Mexico 87505
Phone: 505–222–4510
Fax: 505–222–4526
E-mail: buffie.saavedra@state.nm.us
Carolyn Sampson
Mississippi SHIP Director
Mississippi Department of Human
Services
750 North State Street
Jackson, Mississippi 39202
Phone: 601–359–4956
Fax: 601–359–9664
E-mail: csampson@mdhs.state.ms.us
Serena Sanker
Senior Program Associate
National Council on Aging
1901 L Street NW
4th Floor
Washington, District of Columbia 20036
Phone: 202–479–6641
E-mail: serena.sanker@ncoa.org
Marisa Scala-Foley
Associate Director, Access to
Benefits Coalition
National Council on Aging
1901 L Street NW
Washington, District of Columbia 20036
Phone: 202–479–6976
E-mail: marisa.scala-foley@ncoa.org
Erica Schlosser
Program Specialist
American Institutes for Research
10720 Columbia Pike, Suite 500
Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2126
Fax: 301–593–9433
E-mail: eschlosser@air.org
Julie Schoen
Attorney
California Health Advocates
1971 East Fourth Street, Suite 200
Santa Ana, California 92705
Phone: 714–560–0309
E-mail: jschoen@cahealthadvocates.org
Dan Schreiner
Director, Medicare Ombudsman Group
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–0630
E-mail: Daniel.Schreiner@cms.hhs.gov
Deepti Sethi
Senior Legal Analyst
Health Assistance Partnership
1201 New York Avenue NW
Suite 1100
Washington, District of Columbia 20005
Phone: 202–737–6340
Fax: 202–737–8583
E-mail: dsethi@hapnetwork.org
Patty Shaffer
SHINE Information and Research
Specialist
Department of Elder Affairs
4040 Esplanade Way, Suite 325
Tallahassee, Florida 32399-7000
Phone: 850–414–2000
Fax: 850–414–2004
E-mail: shafferp@elderaffairs.org
Laurence Shapiro
Special Projects Unit Director
New York State Office for the
Aging
2 Empire State Plaza
Albany, New York 12223-1251
Phone: 518–474–5636
Fax: 518–486–2225
E-mail: larry.shapiro@ofa.state.ny.us
Cindy Sheldon
Director, SHIP, North Dakota
ND Insurance Department
600 East Boulevard Department 401
Bismarck, North Dakota 58501
Phone: 701–328–9604
Fax: 701–328–9610
E-mail: csheldon@nd.gov
Victoria Shier
Senior Analyst
Abt Associates, Inc.
55 Wheeler Street
Cambridge, Massachusetts 02138
Phone: 617–520–3620
E-mail: Victoria_Shier@abtassoc.com
Denise Sieron
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–9056
E-mail: denise.sieron@cms.hhs.gov
Rosanna Silva-Minnich
Program Coordinator
Southern Nevada Health District
625 Shadow Lane
Las Vegas, Nevada 89127
Phone: 702–759–0874
E-mail: minnich@snhdmail.org
Kevin Simpson
Health Insurance Specialist
Centers for Medicare & Medicaid
Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–0017
E-mail: kevin.simpson@cms.hhs.gov
Melissa Simpson
Director, AR SHIP
Arkansas State Insurance
Department
1200 West Third Street
Little Rock, Arkansas 99503
Phone: 510-258-0270 (cell)
E-mail: melissa.simpson@arkansas.gov
Jim Smallridge
Director, West Virginia SHIP
West Virginia Bureau of Senior
Services
1900 Kanawha Boulevard, East
Charleston, West Virginia 25305
Phone: 304–558–3317
Fax: 304–558–0004
E-mail: jsmallridge@boss.state.wv.us
Anne Smith
Medicare Rights Advocate
Legal Services for the Elderly
9 Green Street
Augusta, Maine 04338
Phone: 207–621–0087
Fax: 207–621–0742
E-mail: asmith@mainelse.org
Ben Smith
Special Projects Coordinator
SHIP Resource Center
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–520–6707
Fax: 301–593–5791
E-mail: bsmith@air.org
April Sparks
Regulatory Account Manager,
Medicare
WellCare Health Plans, Inc
8725 Henderson Road
Tampa, Florida 33634
Phone: 813–490–7411
Fax: 813–262–2905
E-mail: april.sparks@wellcare.com
Cheryl St. Clair
Program Director
IDOI-Senior Health Insurance
Services
311 West Washington Street
Suite 300
Indianapolis, Indiana 46204
Phone: 765–608–2320
E-mail: cstclair@idoi.IN.gov
Carla Stuckey
Director of Outreach
Health Insurance Counseling
Project
2136 Pennsylvania Avenue NW
District of Columbia, District of Columbia 20052
Phone: 202–739–0668
E-mail: cstuckey@law.gwu.edu
Jane Sung
Health Policy and Legislative
Analyst and Counsel
National Association of Insurance
Commissioners
444 North Capitol Street NW
Suite 701
Washington, District of Columbia 20001
Phone: 202–624–8815
Fax: 202–624–8579
E-mail: jsung@naic.org
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Andrew Tartella
CMS SHIP Liaison
CMS Regional Office
2207 Sixth Avenue
MS-44
Seattle, Washington 98121
Phone: 206–615–2412
Fax: 206–615–2363
E-mail: andrew.tartella@cms.hhs.gov
Eileen Tell
Senior VP
Long Term Care Group, Inc.
5 Commonwealth Road
Natick, Massachusetts 02478
Phone: 617–645–7894
E-mail: ejtell@yahoo.com
Davis Tevid
Program Coordinator III
Guam SHIP Department of Public
Health and Social Services
P.O. Box 2816
Hagatna, Guam 96932
Phone: 671–735–7388
Fax: 671–735–7416
E-mail: davis.tevid@dphss.guam.gov
Vickie Thompson
SHIP Coordinator
Aging Commission of the Mid-South,
Inc.
2670 Union Extended
Suite 1000
Memphis, Tennesse 38112
Phone: 901–324–6333
Fax: 901–327–0931
E-mail: vthompson@agingcommission.org
Jennifer Throwe
CHOICES Statewide Coordinator
Aging Services Division, CT
Department of Social Services
25 Sigourney Street
Hartford, Connecticut 06106
Phone: 860–424–5862
Fax: 860–424–5301
E-mail: jennifer.throwe@ct.gov
James Tillery
Government Analyst II
Florida Department of Elder
Affairs
4040 Esplanade Way
Tallahassee, Florida 32399-7000
Phone: 850–414–2390
E-mail: Tilleryjr@elderaffairs.org
Stephanie Todd
Health Insurance Counselor
Health Insurance Counseling
Project
2136 Pennsylvania Avenue NW
District of Columbia, District of Columbia 20052
Phone: 202–739–0618
E-mail: stodd@gwu.edu
Ann Todd
Senior Associate
Booz Allen Hamilton
4720 Ellicott Street NW
Washington, District of Columbia 20016
Phone: 240–324–5752
E-mail: todd_ann@bah.com
Mimi Toomey
Director of Medicare Outreach
U.S. Administration on Aging
One Massachusetts Avenue
Washington, District of Columbia 20201
Phone: 202–320–2070
E-mail: mimi.toomey@aoa.hhs.gov
Nick Trede
Nebraska SHIIP Training Specialist
Nebraska Department of Insurance
941 O Street, Suite 400
Lincoln, Nebraska 68508
Phone: 402–471–2599
Fax: 402–471–6559
E-mail: nick.trede@doi.state.ne.us
Liz Tredennick
Program Administrator
Colorado SHIP
Colorado Division of Insurance
1560 Broadway, Suite 850
Denver, Colorado 80202
Phone: 303–894–7552
Fax: 303–894–7455
E-mail: liz.tredennick@dora.state.co.us
Martha Trunk
VICAP Counselor—Medication
Advocate
Arlington Agency on Aging
3033 Wilson Boulevard
Arlington, Virginia 22201
Phone: 703–228–1380
E-mail: Mtrunk@arlingtonva.us
Lakia Turner
SHIP Director, Delaware
ELDERinfo
841 Silver Lake Boulevard
Dover, Delaware 19904
Phone: 302–674–7366
Fax: 302–739–6278
E-mail: lakia.turner@state.de.us
Larry Turner
Community Outreach Coord.
Aging Commission of the Mid-South,
Inc.
2670 Union Avenue Extension
Memphis, Tennesse 38112
Phone: 901–515–2101
Fax: 901–327–0981
E-mail: lturner@agingcommission.org
Henry Tyson
Director of External Affairs
Centers for Medicare &
Medicaid Services
90 7th Street, 5th Floor
San Francisco, California 94103
Phone: 415–744–3503
E-mail: henry.tyson@cms.hhs.gov
Margaret Vance
SHIP Program Manager
Upper Shore Aging, Inc.
400 Brookletts Ave
Easton, Maryland 21601
Phone: 410–822–2869
E-mail: tsc2@goeaston.net
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James Vares
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–0269
E-mail: james.vares@cms.hhs.gov
Pat Venable
SHIP Coordinator
Baltimore County Department of
Aging
611 Central Avenue
Towson, Maryland 21204
Phone: 410–887–2059
Fax: 410–887–3656
E-mail: pvenable@baltimorecountymd.gov
Jack Vogelsong
APPRISE State Director
Pennsylvania Department of Aging
555 Walnut Street 5th floor
Harrisburg, Pennsylvania 17101-1919
Phone: 717–772–0380
Fax: 717–772–3382
E-mail: jvogelsong@state.pa.us
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Mary Walsh
Manager of Community Programs
Maine Office of Elder Services
11 State House Station
442 Civic Center Drive
Augusta, Maine 04333
Phone: 207–287–9200
Fax: 207–287–9229
E-mail: mary.walsh@maine.gov
Tamra Ward
Executive Director
Wyoming Senior Citizens, Inc.
106 West Adams Ave
Riverton, Wyoming 82501
Phone: 307–856–6880
Fax: 307–856–4466
E-mail: taward@wyoming.com
Deborah Ward
Senior Associate
Customer Value Partners
7106 Ambassador Road
Suite 110
Windsor, Maryland 21244
Phone: 443–316–3012
Fax: 443–200–0406
E-mail: dward@cvpcorp.com
Margaret Ware
Regional SHINE Director
Elder Services of Berkshire County
66 Wendell Avenue
Pittsfield, Massachusetts 01201
Phone: 413–499–0524
Fax: 413–442–6443
E-mail: mware@esbci.org
Tracey Watts
Lower Chattahoochee GeorgiaCares
Coordinator
Lower Chattahoochee Area Agency on
Aging
1428 Second Avenue
Columbus, Georgia 31902
Phone: 706–256–2917
Fax: 706–256–2940
E-mail: tywatts@dhr.state.ga.us
Brian Webb
Health Policy and Legislation
Manager
National Association of Insurance
Commissioners
444 North Capitol Street, NW
701 Hall of States
Washington, District of Columbia 20001
Phone: 202–624–3543
E-mail: Bwebb@naic.org
Kitichia Weekes
VI Medicare Coordinator-VI SHIP
Director
VI Medicare VI SHIP
4007 Estate Diamond
Christiansted, Virgin Islands 00820
Phone: 340–772–7368
Fax: 340–772–9120
E-mail: tichi25@yahoo.com
Allison Weimar
Supervisor, SHIP
St. Anthony Hospitals Senior
Benefits Programs
4231 West 16th Avenue
Denver, Colorado 80204
Phone: 303–899–5098
E-mail: allisonweimar@centura.org
Nora Wells
Volunteer Coordinator Long Term
Care Specislist
Idaho Department of Insurance
1445 Fillmore Street Suite 1104
Twin Falls, Idaho 83301
Phone: 208–736–4713
Fax: 208–736–4714
E-mail: norawells@safelink.net
Donna Wenner
Health Insurance Specialist
Centers for Medicare &
Medicaid Services
7500 Security Boulevard
Baltimore, Maryland 21244
Phone: 410–786–6608
E-mail: Donna.wenner@cms.hhs.gov
Terri Whirrett
Deputy Director, Division of Aging
Services
Lt. Governors Office on Aging
1301 Gervais Street, Suite 200
Columbia, South Carolina 29201
Phone: 803–734–9908
E-mail: whirrett@aging.sc.gov
Linda Whittington
Assistant Program Administrator
Colorado SHIP
Colorado Division of Insurance
1560 Broadway, Suite 850
Denver, Colorado 80202
Phone: 303–894–7553
Fax: 303–894–7455
E-mail: linda.whittington@dora.state.co.us
Lloyd Wilder
SHIP Project Director
Wyoming State Health Insurance
Assistance Program
Wyoming Insurance Department
122 West 25th Street, Herschler Building 3-East
Cheyenne, Wyoming 82002
Phone: 307–777–6807
E-mail: lwilde@state.wy.us
Crystal Williams
SHIP Coordinator
Purchase Area Development District
1002 Medical Drive
P.O. Box 588
Mayfield, Kentucky
Phone: 270–251–6165
E-mail: crystal.williams@purchaseadd.org
Marshall Wilmot
Managing Director, Government
Relations
Social Service Coordinators, Inc.
14261 Commerce Way
Miami Lakes, Florida 33016
Phone: 305–527–1647
Fax: 800–367–8231
E-mail: mwilmot@sscincorporated.com
Daniel Wilson
Director of Policy & Program
Development
National Caucus & Center on
Black Aged, Inc.
1220 L. Street, NW, Suite 800
Washington, District of Columbia 20005
Phone: 202-637-8400
E-mail: DWilson@ncba-aged.org
Laura Wilson
SHIP Coordinator
First TN Area Agency on Aging and
Disability
207 North Boone Street, Suite 800
Johnson City, Tennesse 37604
Phone: 423–928–0224
Fax: 423–926–8291
E-mail: lwilson@ftaaad.org
Janet Wright
SHIP CAMM Coordinator
Harford County Office on Aging
145 North Hickory Avenue
Bel Air, Maryland 21014
Phone: 410–638–3025
Fax: 410–893–2371
E-mail: jlwright@co.ha.md.us
Charlotte Yeh
Regional Administrator
Centers for Medicare &
Medicaid Services
JFK Federal Building
Room 2325
Boston, Massachusetts 02203
Phone: 617–565–1188
Fax: 617–565–1339
E-mail: charlotte.yeh@cms.hhs.gov
Richard Yelle
National SHIP Resource Center Director
American Institutes for Research
10720 Columbia Pike, Suite 500
Silver Spring, Maryland 20901
Phone: 301–592–2135
Fax: 301–593–9433
E-mail: ryelle@air.org
Sharon Young
GeorgiaCares Coordinator
Macon Area
Agency on Aging GeorgiaCares Program
175 Emery Highway
Macon, Georgia 31201
Phone: 478–751–6489
E-mail: syoung@mgrdc.org
Teresa Zayas
SHIP Liaison-Region 4
Centers for Medicare &
Medicaid Services
61 Forsyth Street, 4T20
Atlanta, Georgia 30303
Phone: 404–562–7220
Fax: 404–562–7162
E-mail: teresa.zayas@cms.hhs.gov
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Angela Zeek
SHIP Coordinator
Legal Aid of the Bluegrass
498 Georgetown Street
P.O. Box 12947
Lexington, Kentucky 40583
Phone: 859–233–4556
Fax: 859–233–1907
E-mail: azeek@lablaw.org
Wendy Zenker
Director, Mobilization, Access to
Benefits Coalition
National Council on Aging
1901 L Street NW
4th Floor
Washington, District of Columbia 20036
Phone: 202–479–6618
Fax: 202–479–0735
E-mail: wendy.zenker@ncoa.org
Sharon Zeruld
Senior Manager
The Lewin Group
3130 Fairview Park Drive, Suite
800
Falls Church, Virginia 22042
Phone: 703–269–5967
E-mail: sharon.zeruld@lewin.com
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