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Title:
How to Reach Those Aging In

Learning Objective:
Identify trends in the states related to LTSS Analyze the changes at the state level and their significance for LTSS Systems

Abstract:
Our nation recently lost Steve Jobs, creator of such wonders as the iPod, iPhone and iPad. After reading Isaacson’s portrayal of Mr. Jobs, and the Harvard Business Review article on the “Real Leadership Lessons of Steve Jobs”, the presenter realized that there are many lessons that the aging and disability network can learn from Mr. Jobs. In this session, we will present: Top 10 Lessons The Aging and Disability Network Can Learn From Steve Jobs.

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Title:
Addressing the Age Wave: Utilizing the Aging Network to Engage Baby Boomers in Volunteerism

Learning Objective:
Identify opportunities to utilize the National Resource Center for Engaging Volunteers in the Aging Network

Abstract:
The National Aging Network Volunteer Collaborative, is a project funded by AoA with the primary goal of providing technical assistance to organizations in establishing the national Aging Network as a leader in civic engagement. In order to successfully engage volunteers, it’s important to understand how volunteering has evolved in recent years. The world is changing, and volunteers are changing with it. Today’s volunteers have different training and supervision needs and different expectations about what their volunteer experience will entail. To successfully recruit and retain volunteers, SHIP programs need to adjust their volunteer opportunities and programs. As states are looking for ways to overcome economic barriers while continuing to support older adults, the project also aims to facilitate enlistment of Baby Boomers in civic engagement. The Administration on Aging recognizes the importance of this growing resource of older adults. Older adults have always been a critical part of how aging support services are provided. Today they are more capable and more ready to volunteer than ever. The Volunteer Collaborative is a virtual meeting place for Aging Network professionals to come together and is designed to stimulate and support volunteer development through sharing successes, webinars, discussion forums and developing policy. Presenters will share the national context, goals of the Collaborative, and the results of a national volunteerism scan conducted by both NASUAD and n4a. NASUAD focused on three national programs to provide a picture of volunteers in the Senior Health Insurance Programs, Senior Medicare Patrol and the Long Term Care Ombudsman program. Results of the volunteer information scan will be shared as well as an introduction to the newly launched National Aging Network Volunteer Collaborative website.

Related presentations: Volunteer Engagement.pptx

Civic Engagement Slides - SHIP2012.pptx

AoA Volunteer Presentation.pptx

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Title:
Best Practices in Volunteer Recruitment: What’s in Your Way?

Learning Objective:
Diagnose and address nagging volunteer recruitment challenges so they can better attract and engage highly motivated, skilled volunteers

Abstract:
In today’s world of shrinking resources, increasing community complexity, and expanding service needs, SHIPs can’t afford to pass up on the powerful skills and experiences volunteers can bring to the table. Healthy volunteer programs provide the space for people to engage in meaningful work, through a mutually beneficial partnership with organizations that serve their communities. These savvy organizations make the most of what volunteers have to offer and are highly compelling magnets for skilled talent. The good news is that volunteering is alive and well, even for programs that require a deep commitment. The more sobering news is that volunteer programs need to change the ways they communicate and connect with prospective supporters. It’s a new day, and volunteers need to be treated in a new way. In this interactive workshop, you will learn a simple, concrete, and engaging, way to identify their specific strengths and share your inspiration and good work with prospective supporters. You will share stories and challenges and will learn how to transform them into valuable opportunities to communicate priorities and recruit highly-skilled volunteers. You’ll learn what’s behind human motivation, what volunteers are looking for, and how to harness the power of language to engage support for your program. We’ll work together to diagnose what might be getting in the way of your SHIP’s connection with supporters and strategize new approaches using your existing resources. Workshop Agenda • We’ll start with a quick analysis of what volunteers are seeking when they are looking for a place to contribute their time and talents. • Then, we’ll share some of the secrets savvy marketers know about how to persuade and suggest ways you can use these tactics on your recruitment efforts. • For the majority of our time together, you’ll work in teams to flush out SHIP program strengths and obstacles to arrive at solutions and opportunities that we can capitalize upon. • And, finally, we’ll wrap up with a brainstorm of key words and core messages you can use in your appeals. We will help you find a way to connect with those who are passionate about the same things you are – helping seniors and people with disabilities get better access to health care. Through facilitated small group discussions, and presented info on cutting-edge industry practices, we’ll arrive at with specific volunteer recruitment tactics that address your pressing recruitment challenges. You will leave with a better understanding of what skilled volunteers are looking for and what concrete steps your SHIP can take to attract the right people to your good cause. All workshop participants will be provided an activity worksheet, so they can replicate the workshop process with their team back home. Then, participants can keep the learning and enthusiasm going long after the conference has ended.

Related presentations: SkilledVolunteerRecruitmentSlidesFINALApr23.pptx

Related Materials: SkilledVolunteerRecruitmentHandoutFINALApr23.pdf

   
   
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Title:
CDC Prevention Initiatives and Health Literacy

Learning Objective:
N/A

Abstract:
Learn the basics of health literacy and why it should matter to you: to support informed consumer decision-making; encourage use of decision tools; standardize plan information; improve outreach to diverse, low literacy consumers; improve consumer-“navigator” communication, and help understand eligibility for and operation of subsidized coverage.

Related presentations: Baur SHIP 2012.pptx

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Title:
Chronic Disease Self-Management Programs

Learning Objective:
Understand the impact of chronic conditions; learn benefits of participation in the Chronic Disease Self Management Program; and value of partnering

Abstract:
Prevention Toolkit includes Self-Management Brief Overview of Situation, Problem or Purpose: Chronic conditions in the United States are an increasing issue in terms of the health of older adults and also the cost of healthcare. More than 1.7 million Americans die of a chronic disease each year and 91% of older adults have at least one chronic condition, with 73% having at least two. 95% of health care spending for older adults is attributed to chronic conditions and 67% of Medicare spending is on beneficiaries with five or more chronic conditions. There are five chronic conditions which account for a third of the growth in Medicare spending: diabetes, arthritis, kidney diseases, hypertension, and mental disorders. One in four people with chronic conditions can’t afford health care or medications and the situation is worse for: Latinos (63%), African Americans (58%), people with incomes below $20,000 (65%) and people with four or more chronic conditions (59%). Eliminating three risk factors – poor diet, inactivity, and smoking – would prevent: 80% of heart disease and stroke; 80% of type 2 diabetes; and 40% of cancer. Prevention works for older adults, resulting in longer life; reduced disability; later onset; fewer years of disability prior to death; fewer falls; and improved mental health. In this workshop, participants will learn about a program designed to help those with chronic conditions manage their conditions and the benefits of developing partnerships. The Chronic Disease Self-Management Program (CDSMP) is a low-cost program that helps individuals with chronic conditions learn how to manage and improve their own health, while reducing health care costs. The program focuses on problems that are common to individual s suffering from any chronic condition, such as pain management, nutrition, exercise, medication use, emotions, and communicating with doctors. It is led by a pair of trained facilitators, many of whom have their own chronic health problems. The workshops cover 15 hours of material over a six-week period. During the program, approximately 15 – 20 participants focus on building the skills they need to manage their conditions by sharing experiences and providing mutual support. It helps people with diverse medical needs such as diabetes, arthritis, and hypertension develop the skills and coping strategies they need to manage their symptoms by employing action planning, interactive learning, behavior modeling, problem-solving decision-making, and social support for change. It is offered in two venues – online and through in-person, community-based settings such as senior centers, churches, community health clinics, and libraries. Studies have suggested cost savings resulting from participation in CDSMP, including fewer emergency room visits, inpatient stays, and outpatient visits, ewer hospitalizations health care cost savings. Health benefits for participants are: • Improvement in exercise and ability to participate in one’s own care over a two-year period • Improved health status in seven of nine variables: fatigue, shortness of breath, pain, social activity limitation, illness intrusiveness, depression, and health distress • Improved health behaviors and self-efficacy in variables related to exercise, cognitive symptom management, communication with physicians, and self-efficacy CDSMP has been funded by AoA in 46 states, DC and Puerto Rico with impressive results - the two-year national goal was to reach 50,000 completers (those who complete at least four of the six sessions) and as of February 2, 2012 over 62,000 had completed the workshop. Although the grant period for ARRA funding for CDSMP concluded at the end of March, 2012 states have been creative and innovative in finding ways to continue CDSMP. Some have embedded it in aging/public health programs or Medicaid waivers. Others are collaborating with insurers, Federally Qualified Health Centers and other healthcare providers. Many of those who make up the statistics just cited are the same population served by SHIPs – older adults and those with disabilities who are Medicare and/or Medicaid members. CDSMP and other evidence based programs can greatly benefit this population and conversely, those who participate in CDSMP undoubtedly could benefit from a connection to the SHIP for assistance with their Part D plan and/or benefits screening. A number of states have already made this connection and this workshop will include opportunities for interactive dialogue about how states have connected and the benefits for older adults and those with disabilities. Although information about SHIP cannot be included in the CDSMP workshops, due to fidelity issues, there are other ways to promote cross- referrals like placing flyers and/or posters outside of workshop room, doing joint presentations to groups or including SHIP counselor in session “0”, in which potential participants learn about CDSMP before making decision about attending. The key leaders for CDSMP can be reached by contacting NCOA or your state units on aging and health (one of which is the lead agency for CDSMP in your state). Cross marketing between CDSMP and SHIP can be an effective outreach tool to reach diverse populations that might not know about the SHIP. CDSMP is offered in both Spanish and English versions and the CDSMP trainer manual is available in over 19 languages including Korean, Mandarin and many others. The workshop has been offered successfully in prisons, to tribal groups, to Lesbian, Gay, Bisexual and Transgender (LGBT) organizations, through the Partnership of African American Churches and in Asian and Hispanic communities. Description of Approach: The workshop will begin with short presentations from Mary Walsh and Michele Boutaugh, and then attendees will be encouraged to share their experiences with CDSMP including how their SHIP programs have collaborated and how they might in the future. Mary will discuss chronic conditions, the CDSMP, and reasons collaboration makes sense for both SHIP and CDSMP. Michele will discuss the results of the 2 year ARRA funding of CDSMP, AoA’s commitment to evidence based programs, and what it has done to encourage states to embed CDSMP in their programs. This segment will be followed by a discussion led by a SHIP Director TBD describing their experience with CDSMP and the benefits of partnering, both in terms of increased referrals and better health and lower costs for beneficiaries who participate. Some of the points for the interactive discussion are: (1) How has CDSMP been integrated and why is that important for the SHIPs? (2) How both CDSMP and the SHIP connect with FQHCs, hospitals and other health care providers to ensure cross referrals (3) The connection between ADRCs, SHIPs, CDSMP and other programs (4) Are there groups you have been trying to connect with that are already working with CDSMP? (5) What do SHIP counselors do when they encounter beneficiaries who are taking large numbers of medications – for example, five or more? This often indicates the presence of at least one chronic condition and could trigger a referral to CDSMP. The SHIP Director will then discuss his/her state’s partnership between the CDSMP and SHIP and what led to that collaboration. Last year we talked about some of the potential partnerships that could take place between SHIP and CDSMP. This year, we would like to share some of the partnerships that have been established and/or grown since the last SHIP conference including: • Maine – SHIP counselors informally pre-screen potential CDSMP participants • Massachusetts and Nevada – a group of SHIP counselors/volunteers have been trained in CDMSP and referrals between the programs are being tested • Rhode Island – Hosted “Academy” trainings for counselors to learn about CDSMP and other programs • New Jersey – does cross-promotion and cross-referrals. There is a significant collaboration and outreach with the health professional community. New Jersey has developed flyers for SHIP and CDSMP and a flyer on medication management • Pennsylvania – The APPRISE Director has provided some flexible state funding to local organizations offering CDSMP to help reach out to those participants who are potentially eligible for the LIS and inform them about APPRISE. The funding is used for marketing and outreach regarding APPRISE and the local organizations decide how best to make the connections, while maintaining fidelity. Results, recommendations, or practice models for replication: As a result of this workshop, participants will understand the impact of chronic conditions on those who develop them, their families and the healthcare system. They will better understand what CDSMP is and the benefits of participation; and hear about how states are partnering for the benefit of both programs and for older adults and those with disabilities. Partnerships between CDSMP and SHIPs make sense. Both programs target similar populations – older adults and those with disabilities, most of whom are Medicare beneficiaries and/or Medicaid members. Cross referrals are of great benefit because those with multiple chronic conditions often also experience high medication use, find it difficult to make ends meet, and may be low income. Examples of replicable partnerships in place now will be shared and participants will learn about the resources available at NCOA, which serves as the Resource Center for CDSMP and has developed a state of the art system to track workshops, number of participants, state capacity and contact information which can quickly be shared with SHIP leaders.

Related presentations: SHIP Prevention Toolkit - M Boutaugh M Walsh 6-5-12_updated (2).pptx

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Title:
Complaint Tracking Module (CTM) Training

Learning Objective:
N/A

Abstract:
This Training will provide an overview of the Complaint Tracking Module (CTM), review the standard operating procedures, and highlight CTM system functionality.

Related presentations: CTMSHIPRolloutTraining-jun2012.ppt

CTM SHIP Rollout Training -jun2012.ppt

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Title:
Conversations with CMS and ACL

Learning Objective:
N/A

Abstract:
This open forum will provide the opportunity for the conference participants to ask questions of CMS and AoA staff during a morning plenary. Subject matter experts from CMS and AoA will be on hand to respond to questions posed in this open forum.

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Title:
De-Mystifying the Most Common Medicare Fee-for-Service Issues

Learning Objective:
N/A

Abstract:
We will demystify the most common issues related to Medicare Fee for Service (Parts A, B and DME) enrollment, entitlement, eligibility and other key initiatives such as ACOs, DMEPOS CB, Wellness Visit, COB/MSP and other National trends along with the latest Medicare information available. The SHIP Directors will further understand the cross consortia trend tracking and its translation into educational tools supporting the SHIPs and other stakeholders.

Related presentations: SHIP2012ConferenceCMSFFSPresentation.pptx

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Title:
Fraud Prevention and Awareness Panel

Learning Objective:
N/A

Abstract:
Medicare fraud, waste, and abuse are in the national spotlight more than ever before. CMS and AoA are working closely together to address this problem. Conference participants will learn about current national fraud trends and trends identified by CMS’ program integrity efforts, AoA’s Senior Medicare Patrol (SMP) program, and the work being carried out by the DHHS Office of Inspector General. Participants will learn the latest in preventing, detecting, reporting, and fighting fraud. The presenters will also discuss the importance of partnerships in preventing, detecting, and reporting Medicare fraud, giving examples of successful partnership initiatives. From this session participants will learn how to identify potential fraud at the local level and how to report this suspected fraud to the appropriate agency. They will learn the roles of CMS, AoA, and the OIG.

Related presentations: SHIP Conf 06062012 - Medicare Fraud.pptx

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Title:
Health Insurance Expansion Under ACA Panel Discussion

Learning Objective:
Receive updates regarding current and upcoming No Wrong Door programs. Learn from state/local SHIP role in system integration demonstrations.

Abstract:
Panelists will discuss health insurance expansion provisions of the Patient Protection and Affordable Care Act (ACA) of 2010. They will discuss health insurance expansion in the public and private sectors, care transition, and coordination of care among key stakeholders. The role of the Center for Consumer Information & Insurance Oversight (CCIIO) at CMS will be described as well as its planning and implementation of health exchanges. Conference participants will also learn of CMS’ Medicaid expansion activities. Many states are experiencing restructuring or engaging in demonstrations that integrate access to health care*-, long-term care and long-term services and supports, including State Demonstrations to Integrate Care for Dual-Eligibles, Money Follows the Person, Balancing Incentives Program and Aging and Disability Resource Center (ADRC) System Integration States. A key component to integrated care must include benefits counseling and enrollment and will rely on the SHIP network as strong partners to reach diverse populations. Participants will hear state examples of system integration demonstrations and how state and local SHIPs may be involved.

Related presentations: Working Together to Implement Exchanges SHIP Meeting.pptx

Medicaid Expansion Overview-SHIP Conference 06-05-12.pptx

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Title:
High-Performing SHIPS - Best Practices of Data-Driven Strategies for Programmatic Improvement

Learning Objective:
As a result of this session, participants will be able to identify approaches associated with high SHIP attainment on the performance measures and ser

Abstract:
Brief overview of situation, problem, or purpose: States’ performance varies substantially on the SHIP performance measures and on the priority areas identified in the annual grant application. Description of approach: This presentation will highlight particular states (and their approaches) that are high-achievers on the various performance measures, as well as those states that excel on efforts such as services to DMD, linguistically isolated, and other target populations. Results, recommendations, or practice models for replication: We will compile and share some of the best practices, tips, and strategies from these high-performing states for each specific measure or population. We also will highlight some general operating practices and procedures among the states that appear to result in overall high performance.

Related presentations: High-Performing SHIPs 01 Jun 2012.pptx

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Title:
June 5 Opening Remarks

Learning Objective:
N/A

Abstract:
N/A

Related presentations: June 5_Hotton_800am_Imperial.pptx

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Title:
Medicare Beneficiary Information Enhancements on Medicare.gov

Learning Objective:
N/A

Abstract:
This session will present the design and organizational enhancements on Medicare.gov

Related presentations: SHIPJune2012_Meeting_v1.pptx

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Title:
Medicare Ombudsman and DMEPOS Round 2 Competitive Bidding

Learning Objective:
Review activities of the OMO during the year and engage participants in discussions of issues they are interested in hearing about.

Abstract:
The Medicare Ombudsman’s Office will present an overview of their role in working with the SHIPs, and will discuss plans and training for DMEPOS Round 2 Competitive Bidding.

Related presentations: CMS-OMO-CAO_SHIP_Directors_Conference_06042012.pptx

Related Materials: Customer_Service_Flyer_with_Round_2_CBAs.pdf

DMEPOS_CB_Region_Contacts_04-26-12.pdf

rPartnerProgramPreviewMay2012.pdf

   
   
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Title:
Medicare Plan Finder Lab

Learning Objective:
N/A

Abstract:
Join us to learn about plan finder hot topics! We’ll share answers to the most frequently asked plan finder questions and give you a “sneak peek” at our planned July and October enhancements. This is also your opportunity to ask questions and share feedback to help us plan for future plan finder updates!

Related presentations: June 7_Sieron_945am_Imperial.ppt

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Title:
National SHIP Brochure Review and Feedback

Learning Objective:
N/A

Abstract:
This session will allow SHIP Directors, CMS, and the Resource Center to discuss both the purpose and content of a national SHIP brochure that is under development.

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Title:
National SHIP Counselor Certification Discussion

Learning Objective:
N/A

Abstract:
It is important that SHIP counselors have the training they need to serve beneficiaries and that SHIP programs have quality assurance measures in place that assure that counselors across the nation are providing a consistent quality level of service. CMS and many in the SHIP network believe that more standardization would be beneficial to ensure at least a minimum level of training to counselors is met. In addition, standard training and certification, developed through the use of industry and SHIP best practices would promote high quality service across the network. To respond to these needs, CMS and the Resource Center will begin working in partnership with SHIPs to develop a National SHIP Counselor Certification program. This session is the first step and will provide the progress made so far in the development of lessons learned, a sample exam, and a certification process. The information and feedback received during this session will not only help move the development of a national sample online certification exam and a potential national certification program forward, it may also offer valuable ideas each SHIP Director can take home to improve their own certification and quality assurance programs. In this session, you will learn about the process for development of the sample exam, leading to State certification. More specifically, we’ll discuss: • The importance of defining the standard of certification on a national level; How to develop learning objectives; A process for developing certification exams, based on learning objectives and industry best practices; • A strategy for evaluating exam questions and answers. Your feedback will be requested on: • The definition of a state certified SHIP counselor; • A set of draft national SHIP learning objectives; The minimum criteria for vetting test questions; • Possible sample exam parameters (i.e. length, passing score, etc.); The on-going evaluation of the sample exam questions and process.

Related presentations: OCCT_SHIP_Conference.pdf

Related Materials: OCCT_SHIP_Counselor_Obj.pdf

OCCT_Sample_Exam_Timeline.pdf

OCCT_Define_SHIP_Counselor.pdf

   
   
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Title:
Older Americans' Health

Learning Objective:
N/A

Abstract:
How can we ensure safe health care during the aging tsunami? The talk will characterize the senior population’s common health conditions and their impact on the use of health care services. The focus will be on available strategies to improve quality and safety in medication use and improving care during transitions.

Related presentations: June 5_Mims_840am_Imperial.pptx

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Title:
Reaching Hard-to-Reach Beneficiaries

Learning Objective:
Learn about benefits available to legal non-citizens and strategies from the field for connecting with this population.

Abstract:
More than 5 million older adults living in the U.S. today were born in another country. While the majority of these older adults eventually take the path to citizenship, many retain their status as legal non-citizens who, depending on their economic circumstances, may be eligible to apply for and receive certain public benefits. This session explores this population in more detail, including: who are legal non-citizens? What are the rules regarding their receipt of benefits? What challenges arise in connection with serving this population, and what opportunities exist for SHIPs to provide assistance to legal non-citizens when they encounter them? The session will include representation from at least one SHIP that has been partnering with other community agencies in working specifically with this population.

Related presentations: ReachingtheHardtoReach-BenefitsandLegalNonCitizens.pptx

ReachingtheHardtoReach508compliantpptx

Related Materials: Isolated_Populations_IB.pdf

cultural-competence.pdf

   
   
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Title:
SHIP Training Techniques and Program

Learning Objective:
N/A

Abstract:
This breakout focuses on how four states approach the challenges and successes and describe processes used to become a better SHIP through education of counselors. From California's implementing e-learning for new volunteers and lessons learned about what is "too much" training material, to connecting people to a counseling technique training coach you'll meet and gather some lessons-learned from your fellow SHIP colleagues. Alabama will share how their SHIP Training Team has impacted and improved the statewide program in the categories of volunteer recruitment and retention, quality assurances, performance measures and using a "peer-to-peer" model to assist the local SHIP Coordinators and volunteers to ensure optimum services and assistance to beneficiaries. Hear about how changes made to Pennsylvania's volunteer training program ensures volunteers receive technical training in Medicare and deploy those new skills quickly. From Alaska see how challenges become successes in reaching across the frozen frontier to deliver Medicare training to remote, indigenous communities while overcoming the gamut of administrative and weather-related challenges. With presenters from the Far North, the Great West, the Deep South and the East this will give you a breadth of perspective on how your fellow SHIPS operate nationwide.

Related presentations: BreakingthroughAdministrativeChallengesinLastFrontier.pptx

2012SHIPConferencePresentation.pptx

Related Materials: APPRISE_Course_Structure_FINAL_Jan_30_TJ.docx

Training_Checklist_FINAL_v2_Apr_30.docx

   
   
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Title:
Strategies to Sustain MIPPA Efforts

Learning Objective:
Learn more about successful methods to sustain SHIP MIPPA efforts, and institutionalize changes in processes and community partnerships achieved throu

Abstract:
Since June 2009, SHIPs and their state MIPPA partners have significantly transformed their benefits assistance and counseling efforts for the Part D Low-Income Subsidy and the Medicare Savings Programs making Medicare more affordable and accessible to low income seniors and adults with disabilities. These transformations have resulted in 453,174 LIS and MSP applications submitted on behalf of MIPPA clients worth nearly $1.3 billion in benefits. The additional funding provided by MIPPA grants is at the center of these changes which include new outreach methods and partnerships, and changes in processes. These changes have a great deal of potential to be sustained over time, even after the conclusion of the MIPPA grants. In this session, we will discuss specific elements of MIPPA grantees’ work that some states are committed to sustain, and the strategies that they are adopting to ensure that these elements are successfully maintained and enhanced over time. The session addresses specific examples from SHIPs in the areas of outreach activities, use of volunteers, approaches to person-centered benefits assistance, and systems change. (Note: NCOA will ask one/more SHIP representatives to co-present during this session—identification of co-presenters is still in progress at the time of this submission.)

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Title:
Transitioning into Medicare: Common Problems and Casework Tools presentation

Learning Objective:
As a result of this session, participants will be able to better triage and identify the different problems people face when enrolling in to Medicare Part B for the first time. We will review case scenarios and various solutions that have been tried in order to help beneficiaries navigate enrollment periods and troubleshoot late enrollment penalties by enrollment in to low income programs which offset the costs to Medicare whenever possible.

Abstract:
Brief Overview of Problem: In 2011, baby boomers began aging into Medicare at an estimated rate of 10,000 new enrollees per day. For older adults, who often require more health care services and medicines, the need for insurance coverage coordination is critical. Yet seamlessly transitioning into Medicare can be challenging for this population, owing to the number of benefits in play. The consequences of misunderstanding the rules of coordination can be drastic, leading to monetary penalties and difficulty accessing care, both of which can affect individuals’ health and economic security for the rest of their lives. Through this workshop, Medicare Rights will provide SHIP counselors with a nuanced overview of the rules governing Medicare’s coordination with other types of insurance, as well as timelines for enrollment. In addition, the workshop will explore ways in which consumer education around transitioning into Medicare can be improved for the target population. Description of Approach: This workshop will be a dynamic case review and small group problem solving discussion format. It will include a broad overview of the various ways people come to enroll in to Medicare Part B and how that relates or doesn’t with their other forms of insurance such as employer-based group health coverage, COBRA, disability insurance, and retiree benefits, and other secondary and tertiary types of coverage. SHIP counselors will learn how to counsel individuals who become disabled or who are approaching age 65 on how to enroll in and coordinate employer-related benefits with Medicare. Participants will discuss case examples that illustrate common problems beneficiaries face. In addition, Medicare Rights will provide SHIP counselors with educational materials, including its toolkit, “How Medicare Works with Employer-Based Health Insurance.” Developed with AgeOptions, the toolkit includes PowerPoint trainings, frequently asked questions, and a glossary of terms, in addition to common scenarios, to help both beneficiaries and the professionals serving them navigate this complicated issue. Medicare Rights will also highlight several casework strategies that SHIP counselors can use to help beneficiaries enroll in Medicare itself, with a focus on when individuals can enroll (i.e. the specific enrollment periods). Finally, participants will learn how coordination of health coverage for older adults with limited incomes can also include programs such as Medicaid, Medicare Savings Programs (MSPs), and the Low-Income Subsidy (LIS) of the Part D drug benefit, commonly known as Extra Help. Results, Recommendations, or Practice Models: SHIP counselors will learn with each other how to further unravel the complexities related to how Medicare coordinates with other types of insurance, discussing common problems beneficiaries face and how these problems can be effectively resolved. Attendees will come away with new or refresher knowledge, tips for counseling clients, and resources to draw on for ongoing support. The presentation will include the toolkit, “How Medicare Works with Employer-Based Health Insurance,” as well as sample beneficiary-directed hand-outs that clearly and comprehensively outline coverage options and next steps for individuals, depending on the types of coverage they have. Participants will share ideas about needed educational content, outreach strategies, and policy solutions.

Related presentations:
Related Materials: Medicare Rights Center COB Toolkit with Age Options 2012.pdf

COBHandoutMRC.pdf

   
   
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Title:
What's New with NMTP

Learning Objective:
N/A

Abstract:
This presentation will provide you with information about the National Medicare Training program. A brief history will be given for those who are new and an overview of the great tools that are available to you, along with all that is “New” in 2012 will also be presented.

Related presentations: NMTP 2012 OverviewSHIPconf.ppsm

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Working with Deaf and Hard of Hearing Communities and Clients with Dementia

Title:
Working with clients with Dementia

Learning Objective:
Increase awareness of the barriers that people who are deaf or hard of hearing faces often with interactive exercise.

Abstract:
In this workshop, we will discuss possible ideas on how to work with clients with dementia, and offer suggestions on how to work with caregivers and other family members. The discussion will include other SHIP programs' successes and failures with clients with dementia. We will also present "A Toolkit to Reach and Service Deaf and Hard of Hearing Communities."

Related presentations: SHIPDirectorsConf PPT 06.06.2012.ppt

Dementia Casework.ppt

Related Materials: MMW Deaf Universal Toolkit Interpreter Form (1).doc

MMW Deaf Universal Toolkit_ Word.5.24.12 (3).doc

   
   
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SMP and SHIP Innovative Partnerships

Title:
SMP Innovative Partnering Initiatives

Learning Objective:
Participants will learn about a number of SMP best practices in developing and sustaining successful partnerships on the national, state, and local levels.

Abstract:
Have you taken time lately to take a look at using “old” partners in a new way? The Maine, Michigan and Iowa SHIPs, along with AoA, will share innovative partnerships they developed with AARP, HUD housing units and nursing homes to address priority issues for SMP and Part D. The panel will share details on how they implemented these “new” partnerships and what they have learned from their experiences.

Related presentations: SMPPartnerships.pptx

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Title:
Partnering with Nursing Facilities to Expand Beneficiary Outreach

Learning Objective:
Create a plan to partner with nursing facilities to assure residents' Part D plans are cost effective; Motivate SHIP counselor participation

Abstract:
The Iowa SHIIP has been engaged in a project that exemplifies the conference theme, “navigating healthcare changes together.” In particular our project assists residents of nursing facilities navigate Medicare Part D as they enter and live in a facility. We propose that our project be part of a panel presentation/discussion of state efforts to develop partnerships to reach diverse populations. The Iowa SHIIP nursing home project was initiated to address three goals/ issues. First, we wanted to increase our service to four target audiences and each could be found in nursing facilities—low income, disabled, dual mentally disabled and rural beneficiaries. Second, SHIIP wanted to fill a void we had identified in nursing facilities-- the need to educate residents and/or their representatives about the need for Part D comparisons and residents special enrollment rights. Third, our volunteer counselors wanted to serve more beneficiaries during the non-OEP months. We piloted the nursing home project with two sites in 2010 and offered it to all local SHIIP sites in 2011. A packet was created for volunteers to use in forming a partnership with local nursing facilities. It included the message (rationale for a nursing home to participate) and goals of the project for use in recruiting facilities; sample letters to nursing home directors, residents and family members; procedures and forms for gaining resident consent, supplying client Medicare and prescription information to run comparisons, sharing comparison information with residents/representatives and enrollment. SHIIP sites and volunteers interested in the project were trained via teleconference. Through December 2011 we have had 15 local SHIIP sites work with 17 nursing facilities to serve 350 residents/beneficiaries. They spent 430+ hours in direct client service. We are still gathering data on the time spent developing the partnerships. The financial savings totaled $119,826.01 (averaging over $400 per client). We are in the process of interviewing each site for lessons learned and will incorporate any changes when we promote the project in 2012. Early observations found volunteer counselors surprised at the resistance, and sometimes disinterest, of nursing facility administrators in providing Part D comparison assistance; a lack of understanding at facilities about the importance of comparisons prior to a new year; and lack of understanding about the financial impact on the facility and for the resident when the resident was not enrolled in the most cost effective plan. The next step in the project is to expand to more counties/facilities and develop a notice which nursing facilities can give to residents upon entry to the facility educating them about their special enrollment period rights, the importance of Part D comparisons and the availability of SHIIP to do comparisons and enrollments. The presentation will included background on the project, tips for implementing a project, a review of the materials developed and discussion with session participants on expanding the use of this concept to other audiences.

Related presentations: NHprojectpptSHIPConf.pptx

June 6_Gross_1000am_International8&9.pptx

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SHIP Performance Measures: Effective Strategies to Improve Performance Scores

Title:
Development of Data-Driven Strategies for Programmatic Improvement

Learning Objective:
Collaborative sharing of successful strategies already implemented in other states provides participants with actions to improve their SHIP Performance

Abstract:
Because performance funding to each state is driven by individual and consolidated Performance Measure results, states and provider agencies must proactively improve their results under each of the 8PMs to ensure consistent funding from the SHIP Performance Awards. Performance scores are driven by the activities of SHIP agencies and individual counselors, but they are also impacted by the data collected and the information reported in the NPR. This workshop gives you the tools to break down your numbers and then develop specific strategies to improve your data and your overall Performance Scores.

Related presentations: 2012SHIPConference-PerformanceMeasures.ppt

Related Materials: FY2012SHIPPerformanceMeasures.pdf

Performance Measure Workbook.docx

   
   
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Using Social Media to Grow Your SHIP

Title:
Using Social Media to Grow Your SHIP

Learning Objective:
Social media channels--such as LinkedIn, Facebook, Twitter, and blogs--can help SHIPs reach targeted audiences in new ways. Many SHIPs have expressed interested in using these tools to expand their reach to beneficiaries and recruit volunteers, but lack the knowledge about how to set up and maintain these channels.

Abstract:
Social media channels--such as LinkedIn, Facebook, Twitter, and blogs--can help SHIPs reach targeted audiences in new ways. Many SHIPs have expressed interested in using these tools to expand their reach to beneficiaries and recruit volunteers, but lack the knowledge about how to set up and maintain these channels. This presentation will provide an overview of the benefits of using social media to build online networks and communicate with audiences. It will review the utility of several select social media tools that could be beneficial to SHIPs, and how to overcome common government barriers to social media.

Related presentations: SHIP Social Media 101.ppt

Related Materials: SHIP_Best_Prac_Soc_Media.pdf

   
   
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Title:
SSA Updates

Learning Objective:


Abstract:
Social Security touches the lives of every American. Come learn about how Social Security collaborates with organizations to disseminate important information about benefits and programs, especially the Low Income Subsidy program. This interactive session will also give you the tips, tricks and tools to partner with Social Security in order to assist your community.

Related presentations: SHIPConference.ppt

SHIP Conference SSA.ppt

Related Materials: ProofofIncomeScreenshots.doc

ChartofBenefits.doc

CommonSocialSecurityAcronyms.doc

   
   
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