skip to navigation | skip to content

Speaker Bios

Adams, Patrick
Manager of Community Programs
Maine Office of Elder Services


Patrick Adams Manager of Community Programs Office of Elder Services, Maine Dept. of Health & Human Services As the Manager of Community Programs, Patrick is responsible for providing oversight and guidance to the state’s health insurance assistance program, the elder nutrition programs, and a variety of other collaborative relationships and programs across the State of Maine including Maine’s Senior Medicare Patrol (SMP). Patrick has a long history of working in social services. He was active in early childhood education and advocacy for over 15 years and has worked with the American Red Cross for over 23 years, most recently as an Interim Executive Director and as a Regional Manager. He is also on the Executive Committee for Maine’s Developmental Disabilities Council where he is also the Chair of the Community Outreach Committee. Patrick graduated from the University of Maine with a Bachelors Degree in Forest Management, a Bachelors Degree in Parks, Recreation, and Tourism, and a Masters of Forestry Degree with a focus on Environmental Education. Patrick specializes in disaster management, volunteer support and administration, training and integration strategies, program management and supervision as well as strategic planning and problem solving.

Back to Top


Basini, Leigha
Acting Director
Exchange Policy Development and Analysis Branch


Leigha Basini is the Acting Director of the Exchange Policy Development and Analysis Branch within the Office of Health Insurance Exchanges at CCIIO, where her work focuses on development of Exchange regulations, guidance, and overall policy. Prior to joining CCIIO, Leigha was a Program Manager at the National Academy for State Health Policy (NASHP), where she managed a grant to work with state CHIP Directors on implementation of the Affordable Care Act and other laws. For several years, Leigha was an attorney in the New York State Department of Financial Services’ (formerly Insurance Department) Health Bureau, where she managed the drafting and implementation of several laws expanding access to health insurance coverage, managed the ongoing activities of the Healthy NY program for low-income workers, and worked on initial implementation of various Affordable Care Act provisions. Leigha has a BA from Queens University of Charlotte and a JD from Tulane Law School and is admitted to practice in New York.

Back to Top


Bates, Heather
Vice President of Client Services and Program
Medicare Rights Center


Heather Bates, LMSW Currently, Heather serves as the Vice President of Client Services and Program Management at the Medicare Rights Center, a national nonprofit located in NYC that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs and public policy initiatives. Ms. Bates has over 17 years of experience in the field of aging and health policy. Her work includes direct service with older adults and their caregivers at Lenox Hill Neighborhood House in NYC and local government in the City of New York where she served as a Program Officer for the Aging in Place Initiative, also commonly referred to as Naturally Occurring Retirement Communities (NORC). In 2003 during the passage of the Medicare Modernization Act, Ms. Bates joined the NYC State Health Insurance Assistance Program (SHIP) and spent the next five years coordinating volunteers and counseling about Medicare. In 2006, she relocated to Washington, DC and worked for Families USA as a Senior Education & Training Associate in the Health Assistance Partnership in order to help other Medicare counselors around the nation develop their counseling messages and programs around Medicare. Heather obtained her B.A. from Ohio University and her M.S.W. from Hunter College. She also received a Geriatric Education Certification from the Brookdale Center on Aging.

Back to Top


Bauer, Brandy
Communications Manager, Economic Security
National Council on Aging


Brandy Bauer is communications associate within the National Center for Benefits Outreach and Enrollment at National Council on Aging (NCOA), where she helps to identify and disseminate promising approaches to maximizing benefits outreach and enrollment, and strategies to improve the economic security of financially vulnerable seniors. Brandy has over a decade of experience in communications related to improving access to services for vulnerable and marginalized populations, in the health, humanitarian aid, and human rights sectors.

Back to Top


Baur, Cynthia
Senior Advisor



Cynthia Baur,Ph.D., is the Senior Advisor for Health Literacy, Office of the Associate Director for Communication, Centers for Disease Control and Prevention (CDC), U.S. Department of Health and Human Services (HHS). From 2006-2010, she was the Director, Division of Health Communication and Marketing, National Center for Health Marketing, CDC. She is a co-chair of the Healthy People 2020 Health Communication and Health Information Technology Workgroup and a co-chair of the HHS workgroup on health literacy. She is the lead author of the National Action Plan to Improve Health Literacy and one of the developers of CDC’s online health literacy training for health professionals. Dr. Baur holds a Ph.D. in Communication from the University of California, San Diego.

Back to Top


Beahan, Carol
Director
CLAIM


Carol Beahan is the Director of the CLAIM Program, Missouri’s State Health Insurance Assistance Program. CLAIM is a service of Primaris, a healthcare consulting company, and Missouri’s Medicare Quality Improvement Organization. CLAIM manages a network of over 290 certified volunteers and 165 community partners in Missouri that help seniors and their families sort out complex Medicare issues. Carol has been with Primaris since 1989 and has been a major contributor to the expansion and improvement of Primaris’ Medicare beneficiary services and the CLAIM program during her tenure. She is a graduate of Kansas State University and has over 35 years of professional experience with social service programs focused primarily on older adults. Her areas of expertise include home health, senior centers, Medicare, health promotion, and volunteer management. She has considerable experience developing partnerships and coalitions to advance cross-jurisdictional agendas. She was the staff liaison for the Primaris Beneficiary Advisory Committee from 1989 to 2004 and has served as staff liaison to various agencies and associations serving older adults including the Missouri Department of Health and Senior Services, State Ombudsman Program, AARP, heath care associations, faith-based organizations, and senior housing agencies.

Back to Top


Bendersky, Judith
SHIP Director
Alaska SHIP


Judith Bendersky has her Masters Degree in Public Health from Loma Linda University and recently completed a Certificate in Gerontology from the University of Washington, Seattle. She has enjoyed working in public health education in Alaska for over 20 years and before that worked in Indonesia, Texas and Tennessee. Judith is currently the Health Program Manager for the Alaska SHIP and SMP known as the Medicare Information Office. This is her fifth year in this position. She enjoys the wide variety of tasks and opportunities associated with keeping the Alaska SHIP on course through the ice, hail, sleet and ice fog: preparing grant proposals for the federal government to fund activities, planning media events, speaking to groups as well as providing one-on-one client counseling on all things related to Medicare and other health insurance-related topics. Judith raised a family in Anchorage and is proud to have a daughter in Health Promotion in Wyoming and one son working as an Engineer in Afghanistan. In her spare time Judith hikes, skiis, skates and enjoys water aerobics or ballroom dancing when it’s too cold to enjoy the outdoors.

Back to Top


BOHRER, LINDA
SHIP PLANNER
MO DEPT OF INSURANCE


I have worked for the Department of Insurance, Financial Institutions and Professional Registration since 1994. I held a number of positions within the department with increasing regulatory responsibility during my tenure, ending with a seven-month period as Department Director. My work included positions on and/or working with eight regulatory boards or commissions and was a gubernatorial appointee to two state commissions. In January 2009 I retired and then began working part-time as the SHIP Planner in June 2009. My responsiblity is to work directly with the SHIP contractor in Missouri with an aim for continuous improvement of the SHIP (CLAIM) program in the state. I have a BS from the University of Missouri; Columbia, with a number of continuing education certificates in insurance related matters.

Back to Top


Boutaugh, Michele
Aging Services Program Specialist
AoA


In her current role with the Administration for Community Living, Administration on Aging (AoA), Michele Boutaugh serves as the Team Lead for the Recovery Act Communities Putting Prevention to Work Chronic Disease Self-Management Program grants to 47 states and territories. She also serves as a Project Officer for AoA- funded evidence-based health and dementia grants, providing technical assistance to state aging and public health and partnering agency staff. Michele previously coordinated the pilot testing and dissemination of evidence-based self-management and physical activity community programs at the Arthritis Foundation national office. She has a Bachelor of Science in Nursing and Masters of Public Health from the University of Michigan.

Back to Top


Chavez, JulieAnn
Owner
JulieAnn & Associates


JulieAnn is the owner of JulieAnn & Associates. JulieAnn is a certified Senior Health Insurance Program (SHIP) counselor who provides Medicare benefits counseling for individuals and training for a variety of organizations in the disability and mainstream communities. JulieAnn & Associates’ primary goal is creating bridges for accessibility through education, advocacy, and innovative solutions.

Back to Top


Cobb, Clara
Regional Health Administrator,
HHS Atlanta Office


RADM Cobb is a 28 year career officer of the U. S. Public Health Service (USPHS). She was appointed RHA by the Assistant Secretary for Health October 1, 2006. She attended Oakwood College, Hunstville Alabama and graduated from Columbia Union College, Takoma Park, MD in 1977 with a BSN. She completed her MSN, as a Family Nurse Practitioner, at the Medical College of Georgia in 1979. During her career, she has had a variety of leadership positions and has worked across eleven divisions of the Department of Health and Human Services and has worked with state and local government health officials. As RHA, RADM Cobb is the principal federal public health leader for Region IV, the Department’s largest region in population and domestic geography. She has the overall responsibility for managing five programs: Office of Minority Health, Office on Women’s Health, Office of Population Affairs and the Regional Resource Network for HIV/AIDS Capacity Building and the newly added, Medical Reserve Corps. Prior to her appointment as RHA, Clara Cobb served as deputy RHA for a period of seven years and acting RHA for a composite period of four years.

Back to Top


Endres, Tom
Vice President
Civic Engagement National Council on Aging


Tom is Director of the Aging Network’s Volunteer Collaborative. He is responsible for building the operational framework and setting the national strategy for the Collaborative as a comprehensive on-line Resource Center to assist the Aging Services Network increase its use of volunteers. Prior to joining n4a last July, Tom served as as VP at the National Council on Aging from 2003 to 2011where he led the development of research and demonstration initiatives designed to turn the “age boom” into the “resource boom for the social sector. Previously Tom held progressively responsible positions as State Program Director, District Director, and Regional Operations Manager for ACTION, the Federal Volunteer Agency. Most recently he served as Director of the Corporation for National Service’s Senior Corps Department, AARP'S first Director of Community Service, as President, Endres & Associates, a custom consulting service to nonprofit leaders. Tom began his public service career as a Peace Corps Volunteer in Colombia S.A, a Peace Corps Training Director, and then Peace Corps Consultant designing program and training systems. In all his various roles, Tom was seen as an imaginative leader and social entrepreneur responsible for many innovative developments in the field of civic engagement of older adults including authorization and appropriation for Senior Demonstration Programs which started the Experience Corps pilots. As Director of the Senior Corps and while at AARP, he also was responsible for the training and oversight of civic engagement initiatives in 50 state offices.

Back to Top


Flanagan, Emily
Health Insurance Specialist
CMS


Emily Flanagan is a Health Insurance Specialist in the Customer Relations Branch of the Division of Medicare Health Plans Operations. She has worked with the Centers for Medicare and Medicaid Services for over 20 years and possesses a wealth of knowledge regarding Medicare programs. She currently has 1ead responsibility for the States of Georgia and Mississippi which includes Outreach and Education efforts to inform the public about program benefits, particularly the Medicare Modernization Act (MMA) of 2003. Her federal career began with the Internal Revenue Service in 1984. She has since worked Dobbins Air Force base and from there she landed a position with the Centers for Medicare and Medicare Services. Her background is primarily in the Financial Management arena however; she has flourished over the part six years Medicare Outreach receiving numerous awards for her efforts including three Administrator Achievement Awards. She has been married for 27 years and has a fifteen year old daughter. She is very active in the church with a heart for the youth. Her hobbies include baking, interior decorating, making floral arrangement and coordinating weddings.

Back to Top


Greenlee, Kathy
Administrator
Administration for Community Living


Kathy Greenlee serves in the dual roles of Administrator of the Administration for Community Living and Assistant Secretary for Aging. Ms. Greenlee was appointed by President Obama as Assistant Secretary for Aging at the U.S. Department of Health and Human Services and confirmed by the Senate in June 2009. The Administration for Community Living (ACL) is a new federal agency operating within the Department of Health and Human Services. ACL brings together into a single entity the Administration on Aging, the Office on Disability, and the Administration on Developmental Disabilities. ACL is charged with working with states, tribes, community providers, universities, nonprofit organizations, businesses and families to help seniors and people with disabilities live in their homes and fully participate in their communities. Assistant Secretary Greenlee believes that people with functional support needs should have the opportunity to live independently in a home of their choosing, receiving appropriate services and supports. She is committed to building the capacity of the national aging and disability networks to better serve older persons, caregivers, and individuals with disabilities. Kathy Greenlee served as Secretary of Aging in Kansas, and before that as the Kansas State Long Term Care Ombudsman. She also served as the General Counsel of the Kansas Insurance Department and served as Chief of Staff and Chief of Operations for then-Governor Kathleen Sebelius. Ms. Greenlee is a graduate of the University of Kansas with degrees in business administration and law.

Back to Top


Gross, Kris
Director
Iowa SHIIP


Kris Gross, Iowa SHIIP Director --Director, Senior Health Insurance Information Program (SHIIP)—Iowa Insurance Division, 1990- Present --Consumer & Management Specialist, Iowa State University ExtensionService, 1982-1990 --Home Economics Teacher, Wichita (KS) Public Schools, 1977-1980 --M.S. Consumer Economics, Cornell University, Ithaca, N.Y. 1982 --B.S. Home Economics Education, Iowa State University, Ames, Iowa 1977 As director of the Senior Health Insurance Information Program, Kris oversees a volunteer based program which provides counseling and assistance to people on Medicare. SHIIP addresses Medicare benefits, enrollment and eligibility, claims, Medicare supplement insurance, Medicare Advantage plans, employer provided retiree health plans, long term care insurance, military benefits for retirees, Medicaid, health insurance claims and other specialized health insurance. SHIIP’s services include one-to-one counseling, a consumer 800#, speakers bureau, consumer guides and fact sheets and a web site.

Back to Top


Harmatuk, Frances
Director
CMS Division of Call Center Relations


Frances Harmatuk is the Director of the Division of Call Center Operations at the Centers for Medicare and Medicaid Services. The Division of Call Center Operations is responsible for the ongoing operations of the Beneficiary Contact Centers (aka 1-800 MEDICARE). 1-800 MEDICARE is a 24x7 call center which handles approximately 26 Million calls per year relating to all areas of the Medicare program. Prior to becoming director, Ms. Harmatuk was the Director for the Division of Call Center Systems which was responsible for operating and maintaining the call center systems. When Ms. Harmatuk joined the CMS she led the IVR modernization efforts as the government task lead for enhancing the self-service IVR channel for 1-800-MEDICARE. She lead the integration of caller's self service IVR activity with the call center desktop, enhancing the 360 degree view of the Medicare beneficiary. She also provides technical guidance on the integration of the various channels with the call center desktop application, including Medicare's Beneficiary Portal, www.mymedicare.gov. Additionally, Ms. Harmatuk provides guidance and leadership with other areas of the Beneficiary Contact Center operations, including the Customer Service Representative’s desktop, the training and content development, and ongoing process improvement efforts. Prior to joining Medicare, Ms. Harmatuk spent 10 years with Booz Allen Hamilton where she provided information technology management and consulting support to numerous Federal clients. For the Centers for Medicare and Medicaid Services, she was involved in the evaluation and recommendation of Siebel to support Medicare's Virtual Call Center strategy. She also provided Independent Verification and Validation support to many large scale systems integration healthcare projects.

Back to Top


Hotton, Darren
Utah SHIP Director
Utah SHIP Program


Darren Hotton has been with the State of Utah Department of Human Services Aging and Adult Services for seven years. He is the Program Administrator for the Utah Senior Health Insurance Information Program (SHIP), Utah Senior Medicare Patrol (SMP), and Senior Community Service Employment Program (SCSEP). Darren received his Bachelors Degree in Business Management in December 2001 from the University of Utah. He also received his Certified Public Manager designation in December 2004.

Back to Top


Hunt, Lauren

CMS


Lauren Hunt began working at the Centers for Medicare and Medicaid Services in March 2010, one week before the signing of the Affordable Care Act. Having previously worked in U.S. Department of Health and Human Services’ Office of the Secretary on the creation of the Health Care Fraud Prevention and Enforcement Action Team (HEAT), Lauren joined Deputy Administrator Dr. Peter Budetti at CMS just in time for the establishment of the Center for Program Integrity (CPI). Created by Secretary Sebelius in April 2010, CPI has principal responsibility for program integrity policies and operations in the Medicare and Medicaid Programs. In her position at CPI, Lauren is the Center’s communications and outreach specialist. Prior to joining federal service in 2007, Lauren worked in government affairs for the Advanced Medical Technology Association (AdvaMed) in its Washington, DC office.

Back to Top


James, Robyn
SHIIP Director
Alabama Department of Senior Services


Robyn James is the State Director for the SHIP (State Health Insurance Assistance Program) and former State Director for the Senior Medicare Patrol (SMP) Program with the Alabama Department of Senior Services (ADSS). Ms. James also serves as an active member on the National SHIP Steering Committee. Ms. James led Alabama’s effort to develop the state’s Medicare Protection Toolkit to protect seniors from Medicare scams. The toolkit was chosen as a national model and is now available in 21 other states. Ms. James is the State Liaison for Alabama’s Elder Justice & Advocacy Program under the Elder Rights Division. In this capacity, Ms. James is responsible to coordinate the efforts of the statewide Elder Justice Alliance, involving more than 30 agencies, organizations, and advocacy groups. The Alliance will promote the rights of elders and protect them from abuse, neglect, and financial exploitation through education, outreach, and advocacy. Prior to joining Senior Services, Ms. James was the State Director for California’s Seniors Against Investment Fraud (SAIF) Program. Ms. James developed this program which was chosen as a national model and now exists in several other states. In this capacity, she served as the Chairperson for the National Senior Outreach Group to assist all 66 state securities regulators with their senior fraud prevention initiatives. Ms. James has been involved in many undercover telemarketing fraud projects working with the FBI, AARP, law enforcement, regulators, and community advocacy groups to investigate and prosecute telemarketing and financial fraud crimes. She has provided leadership, training, and technical support to all of these groups at the local, state, and national levels. Ms. James has spent the majority of her career advocating for seniors and persons with disabilities. Her passion and commitment to protect the aging public from fraud and abuse crimes has gained her a national reputation as one of the leaders in her field. Ms. James holds a Bachelor of Science in Business Management.

Back to Top


Jodoin, Kathleen
SHIP Coordinator, Training Team Chair
Top of Alabama Regional Council of Government


Kathleen Jodoin has served as the local Regional Coordinator for three national programs administered locally by the Top of Alabama Regional Council on Aging (TARCOG) which covers five counties in Northern Alabama since 2006. In her capacity as the State Health Insurance Assistance Program (SHIP), Coordinator, Senior Medicare Patrol (SMP) Coordinator, and Information & Assistance (I &A) Coordinator, she is responsible to help clients understand their Medicare and health insurance options, teach them how to protect, detect, and report Medicare fraud, waste, and abuse, and screen and enroll all TARCOG clients for public benefit programs they may be entitled to but are not receiving. Kathleen has been appointed as the Chairperson for Alabama’s SHIP Training Team over the last two years. Kathleen leads the team’s efforts to provide technical support and assistance to the other 16 SHIP/SMP Coordinators. Kathleen also holds a national certification as a Certified Information and Referral Specialist for Aging. Prior to serving as the SHIP/SMP/I&A Coordinator, she has worked in the medical field across the United States gaining a wealth of knowledge in the field of health care. As a military spouse, Kathleen has held various military board positions in diverse military organizations. Kathleen holds Bachelor’s degrees in Speech Pathology and Elementary Education as well as Associate’s degrees in Paralegal Studies and Respiratory Therapy. Kathleen lives in Madison, AL with her husband, Richard and they have three children who live in the area.

Back to Top


Johnson, Tobi
President
Tobi Johnson & Assoc./SHIP Resource Center


Four years ago, Tobi Johnson left her position as the Washington State SHIP/SMP Director to relocate to East Tennessee. At the foothills of the Great Smokey Mountains she began her new life as a happy newlywed and freelance consultant. Tobi has managed nonprofit programs in the arts, employment & training, social services, and community health education in diverse communities across the US. After 25 years direct experience at all levels of the nonprofit sector -- from volunteer to head honcho -- she and her team now help charities make the most of volunteer support and deliver the best community value their organizations have to offer. Tobi is currently a resident expert on volunteer engagement for the SHIP Resource Center, and ia faculty member for 501c3Univbersity.com. and the National Center for Engaging Volunteers in the Aging Network, at the National Association of Area Agencies on Aging, where she presents national webinars on how catalyze community commitment and harness the power of people to support causes that matter. She regularly shares free tips and tools on how to promote deep volunteer engagement through Tobi’s Nonprofit Management Blog. Tobi is also an active volunteer and board member of the Tennessee Healthcare Campaign, working to ensure that all Tennesseans have access to quality, affordable health care. Tobi received her MA in Art History from the School of the Art Institute of Chicago and a BA in Art from the University of Washington.

Back to Top


Kinney, Rebecca
SMP Program Manager
Administration on Aging


In her current position Rebecca is responsible for the oversight and direction of the national Senior Medicare Patrol (SMP) program for the Administration on Aging (AoA). She works with the AoA project officers, the grantees and the SMP Resource Center to ensure that everyone is communicating effectively and moving in the same direction. Along with that Rebecca is involved with establishing and maintaining partnerships on the national level with other federal agencies, such as the Health and Human Services Office of Inspector General (OIG) and the Centers for Medicare and Medicaid Services (CMS). In her previous role as the Trainer for the Michigan Medicare/Medicaid Assistance Program (MMAP), Rebecca was responsible for the education and certification of the volunteers statewide. In that role she became known for her expertise on both Medicare and Michigan Medicaid. In addition to presenting at an innumerable amount of conferences and events for MMAP staff and volunteers, Rebecca also presented at the 2011 Annual State Health Insurance Assistance Program (SHIP) conference, the 2010 and 2011 annual Area Agencies on Aging of Michigan conferences, and the 2011 Michigan Assisted Living Association conference. Rebecca acquired her Mater of Social Work with a focus in aging and management in 2006 from the University of Michigan where she was also a Geriatric Fellow. In 2004 she completed a Bachelor of Fine Arts with a focus in drawing and painting at Alma College. In addition Rebecca holds a Michigan Master of Social Work license.

Back to Top


Maultsby, Marilyn
Director, Division of SHIP Relations`
Centers for Medicare & Medicaid Services


Marilyn D. Maultsby is Director of the Division of SHIP Relations, in the Office of Public Engagement, at the Centers for Medicare & Medicaid Services, in Baltimore, Maryland. She has held this position since 2006. The Division of SHIP Relations provides management and oversight of CMS funded grants to State Health Insurance Assistance Programs (SHIPs) in the 50 states, the District of Columbia, Puerto Rico, Guam and the Virgin Islands. The Division also provides information, training and technical support to these programs which provide one-on-one counseling, assistance and outreach to Medicare beneficiaries and their caregivers. As Director of the Division of SHIP Relations, Ms. Maultsby has played a key role in the development and implementation of a performance measurement system for the SHIP network, and a training program for new SHIP Directors. Prior to coming to CMS, Ms. Maultsby was Executive Director of The Maryland Health Care Foundation, a non-profit, charitable organization established in 1997 by the Maryland State General Assembly to support efforts to improve access to health care services to uninsured and underinsured persons in the State. The Foundation served as an incubator for innovative programs to improve access to health care services for the uninsured and underinsured. Program results provided information for regulatory and legislative decision-making. In addition to her work at the Foundation, Ms. Maultsby has over thirty years of experience in the health care industry, including as Vice President of Strategic Planning and Administration for Blue Cross Blue Shield of Maryland (now CareFirst), Director of Sales and Marketing for Maryland Fidelity Insurance Company, and Director of Planning for the Maryland State Health Planning and Development Agency. Ms. Maultsby’s community involvement has included serving as President of the Maryland State Board of Education, Treasurer of the Northwest Hospital Center Board of Trustees, and as a member of the President’s Advisory Council of Villa Julie College (now Stevenson University). She has also chaired the Boards of Directors of Associated Black Charities, Girl Scouts of Central Maryland and the House of Ruth. In recognition of her mentoring, professional and community achievements, Ms. Maultsby was inducted into the Circle of Excellence of the Daily Record’s Maryland’s Top 100 Women Award.

Back to Top


Merrill, Deborah
Senior Policy Advisor
NASUAD


Deborah Merrill currently holds the position of Senior Policy Director at the National Association of States United for Aging and Disabilities (NASUAD). She joined NASUAD as a Senior Policy Advisor in September, 2009. Her primary duties include providing technical assistance to the State Long-Term Care Ombudsman Programs (SLTCOP) and State Units on Aging (SUA). In addition, her responsibilities include project management of the Information and Referral Resource Center, SLTCOP, and Civic Engagement grants. She is the lead planner for meetings and conferences including the annual Home and Community Based Services Conference. Deborah comes to NASUAD from Kansas where she most recently served as Interagency Liaison in the Kansas Health Policy Authority (KHPA), the state agency designated as the single state Medicaid agency. Her duties at KHPA included coordination of Medicaid services with waiver programs in the Department on Aging and special project work with the state Personal Needs Allowance, Money Follows the Person Grant program, and Mental Health services for the Elderly. Before joining KHPA, Deborah worked at the Kansas Department on Aging as Special Assistant to the Secretary. For 10 years prior to the Department on Aging, she worked in the Kansas Office of the State Long-Term Care Ombudsman. After serving for a year as a Certified Volunteer Ombudsman, she moved into a staff position as the Volunteer Coordinator where she developed training, curriculum, and recruitment for the then new volunteer program. During her tenure with the Kansas Long-Term Care Ombudsman Program, she served in many capacities including as a Regional Ombudsman, responsible for resident advocacy in 18 counties in north central Kansas; as the Deputy State Ombudsman, with responsibility for staff training, reporting, and budget; and as the Acting State Long-Term Care Ombudsman. Deborah brings a variety of experience to NASUAD.

Back to Top


Mims, Adrienne
Medical Director
Alliant|GMCF


Adrienne Mims, MD MPH is a board certified family medicine/geriatrician with over 25 years of primary care, consultative and home care geriatric experience. She has been a medical administrator for 18 years. Originally from Washington D.C., Dr. Mims completed her undergraduate training at George Washington University; Medical school at Stanford University; Residency at Martin Luther King Jr./Charles Drew Medical Center; Geriatric Fellowship at the West Los Angeles VA and MPH at UCLA. Dr. Mims is the Medical Director for Medicare Quality Improvement for Alliant/GMCF. In this role she provides oversight to protect the Medicare trust fund and improve the quality of health for Georgia Medicare beneficiaries. Areas of focus include evaluation of Medicare beneficiary cases for quality of care concerns; development of strategies for care improvement; and providing consultation to provider offices to improve clinical quality of care measures. She was elected to a second term on the Board of Directors for the American Geriatric Society, where she serves as the chair of the Audit Committee. She is also a member of the Board of Directors of the Georgia Academy of Family Physicians. She is adjunct faculty for Morehouse School of Medicine in the departments of Family Medicine and Preventive Health and Community Medicine. She does public speaking, teaching and publishing articles on topics including quality improvement, geriatrics, preventive health, wellness and medication safety in seniors. She was in Leadership Atlanta class of 1995. She received the Pinnacle Award by Delta Sigma Theta (2005), and was recognized by Who s Who in Atlanta (2005 and 2006). She received the Health Champion Award (2009) from the Center for Black Women’s Wellness, where she currently volunteers as the Medical Director for the Safety Net Clinic after having served on their Board of Directors for 3 years.

Back to Top


Morgan, Abigail




Abigail Morgan is a Social Science Analyst with the U.S. Administration on Aging (AoA). Within the Office of Policy, Analysis and Development, she focuses on resource development and providing technical assistance to organizations within the Aging Network related to Medicare and Medicaid program policies. Prior to working at AoA, Abigail worked as a Program Manager at the National Association of Area Agencies on Aging where she focused on Medicare outreach and education, and was responsible for the Aging Network Capacity Building Program. She has a Masters in Social Service and a Masters in Law and Social Policy from Bryn Mawr College.

Back to Top


Murphy, Jo
Executive Director
Michigan Medicare/Medicaid Assistance Program


Ms. Jo Murphy has served as the executive director for the Michigan Medicare/Medicaid Assistance Program (MMAP) since April of 2007. MMAP provides SHIP and SMP services to the residents in the state of Michigan. This statewide program provides free health benefits counseling to Medicare and Medicaid beneficiaries, their families, and caregivers. With unbiased information provided by MMAP volunteers and staff, Michigan residents are empowered to make informed health benefit decisions. Topics covered by MMAP counselors include: Medicare, Medicaid, medigap and long term care insurance, managed care and prescription drug coverage as well as Fraud Prevention and Counseling. MMAP saved Michigan beneficiaries over $18,500,000 in out-of-pocket costs last year. There are approximately 600 volunteers and staff who serve as MMAP Counselors. As head of MMAP, Jo takes the lead role in coordinating the annual Medicare prescription drug enrollment activities in Michigan each year. For nearly ten years prior to taking the executive director position, Ms. Murphy served as a MMAP coordinator covering nine Michigan counties and the city of Grand Rapids. In 2006 she was awarded the MMAP Coordinator of the Year title for the state of Michigan. Ms. Murphy provides information sessions for the Michigan public on health benefit options and, while serving as a statewide instructor, she conducted intensive training sessions for new MMAP Team members preparing to serve MMAP clients.

Back to Top


Nalty, Dennis

AIR


Dennis Nalty is the Principal Researcher for Performance Measurement and Performance Management in the Health Services Research Practice group of American Institutes for Research. In his SHIP NPR role, Dennis serves as the primary resource for the development of data elements, performance measures, reports, and benchmarks-goals-targets for the NPR system. Dennis also serves as a contact for technical assistance and special reports for National Performance Reporting System (NPR).

Back to Top


Niño, Teresa
Director
Office of Public Engagement, CMS


Teresa Niño joined the Centers for Medicare and Medicaid Services (CMS) within the U.S. Department of Health and Human Services (HHS) in May of 2009 when she was appointed by the Obama Administration to be the Director of the Office of External Affairs and Beneficiary Services (OEABS). In that capacity, she guided 280 employees and managed a $550M budget to successfully achieve the strategic communication objectives that promote the vital health care for more than 90 million Medicare and Medicaid beneficiaries. In April of 2011, Ms. Niño was selected to lead the newly created Office of Public Engagement within CMS. In this current role, she oversees the Medicare Ombudsman's Group, Tribal Affairs, Emergency Preparedness and Response, and the Partner Relations Group. The function of the office, as the name implies, is to engage the American public in CMS programs and services such as Medicare, Medicaid, the Children's Health Insurance Program, the Affordable Care Act, Medicaid Expansion, and the Pre-Existing Conditions Insurance Program. Ms. Niño has over 20 years' experience in the field of Communications and began her career in journalism in 1986 in Chicago as a TV Reporter. She was soon tapped, in 1989, to assist the local mayoral campaign that resulted in the election of Chicago Mayor Richard M. Daley. Ms. Niño served as Mayor Daley's Assistant Press Secretary for the City of Chicago and was also Deputy Campaign Manager for the Mayor's re-election campaign. She first moved to Washington, DC in 1993 to serve as Secretary Donna E. Shalala's Director of Outreach for HHS in the Clinton Administration. While working at HHS, Ms. Niño worked on Faith-Based Initiatives, the Interagency Committee on Persian Gulf Mystery Illnesses, the Environmental Justice Committee, the White House Initiative on Educational Excellence for Hispanics, and the White House Executive Order on Historical Black Colleges and Universities (HBCU's). In 1996, Ms. Niño moved from Washington, DC to San Antonio and was researcher for the book, The Americano Dream, by Lionel Sosa. The following year, she joined the Greater Kelly Development Authority (KellyUSA/Port Authority), a former military base converted to an international business park, where she became the Director of Marketing and Business Development and was responsible for International Marketing, Media Relations, Community Relations, Advertising, and the agency's website. In 2004, Ms. Niño worked for the San Antonio Express-News, first as Director of Community Relations where she oversaw the company's philanthropic giving; and later as Director of Marketing. In 2008, and prior to returning to DC and the federal government, she worked for the National Trauma Institute in San Antonio, Texas, a national non-profit organization, where she served as the Director of Communications and Legislative Affairs.

Back to Top


Ortiz, Hector
Research and Data Analyst
National Council on Aging


Héctor Ortiz, is Senior Program Associate for Research at the National Center for Benefits Outreach and Enrollment of the National Council on Aging. Dr. Ortiz provides research and technical support to the states that receive funding under the Medicare Improvements for Patients and Providers Act and the AoA- supported Benefits Enrollment Centers nationwide and is the author of Crossing New Frontiers, an issue brief that examines barriers to benefits access among seniors who live in social and geographical isolation. Dr. Ortiz is a graduate of the Maxwell School of Citizenship of Syracuse University.

Back to Top


Petrosino, Linda
Director New York SHIP
New York State Office for Aging


Linda Petrosino has been the Director of the New York State SHIP Program since June of 2006. Prior to her current role she worked as an Aging Services Representative with the New York State Office for Aging where she oversaw AoA funding to Area Agencies on Aging directly. Before joining the New York State OFA, Linda worked with the NYS Child Health Plus (SCHIP Program) and served for 9 years as the Deputy Director of the Amsterdam Housing Authority in Amsterdam, New York. She also managed a USDA Nutrition Program called “Just Say Yes to Fruits and Vegetables” though a grant to the NYS Department of Health. Together, she has over 15 years of governmental program experience to bring to New York's Health Insurance Information and Counseling Program (HIICAP). Ms. Petrosino holds a bachelors degree in Political Science and has completed the coursework for a MA in Public Affairs and Policy.

Back to Top


Pettaway, Charna
Associate Regional Administrator
CMS


Charna R. Pettaway, Associate Regional Administrator Centers for Medicare & Medicaid Services, Atlanta Regional Office Division of Financial Management and Fee for Service Operations Charna R. Pettaway is the Associate Regional Administrator in the Centers for Medicare & Medicaid Services (CMS), Division of Financial Management and Fee for Service Operations in the Atlanta Regional Office. Ms. Pettaway serves as the lead for Chief Financial Operations across the 10 CMS Regional Offices, she directs, coordinates and leads staff on program policy management activities, ensures accuracy and timeliness on Medicare financial statements, cost reports, and program audit findings in accordance with the statutes and laws that govern Federal and CMS financial program activities. Additionally, she directs staff responses to inquiries regarding Medicare Parts A and B beneficiary eligibility, enrollment, entitlement; premium billing and collection; coordination of benefits; rights and protections; dispute resolution process to assure the effective administration of the Medicare program. Ms. Pettaway also has additional experience that includes, conducting Medicare training sessions for CMS staff, Social Security Administration (SSA), Medicare Advantage plans, Medicaid State Agencies, Social Service agencies, Congressional offices and benefit counselors. Prior to joining CMS in 1993, she worked over a 10 year period in a variety of positions with the Social Security Administration in the Kansas City and Seattle Regions.

Back to Top


Raley, Katharine
HICAP Prgoram Manager
County of Ventura Area Agency on Aging


TO: SHIP Conference FROM: Katharine Raley, HICAP Program Manager Ventura County Area Agency on Aging DATE: May 1, 2012 SHIP Conference FROM: Katharine Raley, HICAP Program Manager Ventura County Area Agency on Aging DATE: Friday, April 03, 2009 Subject: Biography Katharine Raley is the HICAP Program Manager for the County of Ventura Area Agency on Aging. She has been in the HICAP Program Manager for the last twelve & half (12 1/2) years. Ventura HICAP/SHIP has thirty-three state certified HICAP volunteer counselors. In September of 2006, Katharine was awarded the Social Security Administration Regional Commissioner’s Citation. This is a very high honor, and only a handful of non Social Security employee’s have received this award. Mary Ann Foushee Public Information Officer for SSA, and Katharine was awarded this citation for providing community education on the new Medicare Prescription Part D Plans and Low Income Subsidy Program, to Ventura County Medicare beneficiaries, County agencies, faith based organizations, our disability agencies and non profit organizations and other organizations. With our partnership we completed the highest number of presentations in Region 9 of SSA. From June of 2005 to April 2006 we completed between 250 to 300 presentations. There were times they did seen (7) presentations in a given day. They worked on Saturdays and Sundays and would arrive at 6:30 a.m. and leave after the last mass around 2:00 p.m. Presentations were in backyards, restaurants of some organizations, paint garages, libraries; they have said the only place they did not present at was the local pubs! However, after a presentation at a steakhouse and bar, they did go into the bar and asked if any of the patrons needed any information on Medicare Part D and LIS. There were two (2) gentlemen who did ask questions! Katharine has testified before the Ventura County Superior Court as a Medicare expert witness. Ventura HICAP has implemented HICAP services into our county psychiatric hospital, county hospital and does all the Medicare Part D comparisons and enrollments for the County of Ventura Behavior Health department. In 2008 the Ventura County Mental Health Board gave Katharine a certificate of recognition for all three years of working with the Behavioral Health Department on Medicare Part D. The Disability Ministries of Ventura County awarded her a certificate for always being there for the disabled community. There was a client who stated he wanted to commit suicide because he could not get his medications and other problems. She advised the minister to have the client come in that day. The client did come in problem solved and he is now thriving and working with others in the disability community. The reason for the award is that she always takes the time to help. No one is ever put off for another day! In 2006, Katharine came in fourth for the Hardest Worker within Ventura County. One of HICAP volunteer’s nominated her for this award. The CEO Director of the County of Ventura sent her a letter of appreciation for setting an example for county employees. In March 2009, Katharine was selected by the National SHIP Program to give a presentation at their national conference in Baltimore Maryland. The subject is One Stop Shops for HICAP/SHIP Programs. HAP also selected Katharine in March of 2009 to serve on an advisory group to recommend and help to change Medicare policies. Past positions within the County of Ventura were in the County of Ventura Health Care Agency. She was claims adjudicator for the Ventura County Health Care Plan, where she adjudicated claims to providers and hospitals and worked at Ventura County Medical Center in the Admitting Department and emergency department. Past medical positions include medical office management, back office / front office medical assisting for family and specialty medical practices. She has an AA degree in liberal arts with emphasis on Healthcare and psychology. Katharine has over forty (40 years) of working the healthcare / Medicare industry. Besides being a HICAP Program Manager Katharine is a member of the California Health Advocates and is a board member. She is also a member of Alturas International. The goals at this time is to continue to develop HICAP volunteer’s skills, develop new products within the HICAP scope, partner with California Department of Aging, Center of Medicare and Medicaid Services, and California Health Advocates to support Medicare beneficiaries, in new products help change rules and regulations to perform to the millennium, and advocate for new laws in Medicare products. One of her most important thoughts is to always be there for the Medicare beneficiaries, for one day she will need someone to advocate for her. Least but not less Katharine is a single grandmother who is raising her three (3) grandchildren. Their ages are eighteen (18) seventeen (17) and fifteen (15). They have been with her for the last six (6) years. In 2006, Katharine came in fourth for the Hardest Worker within Ventura County. One of HICAP volunteer’s nominated her for this award. The CEO Director of the County of Ventura sent her a letter of appreciation for setting an example for county employees. In March 2009, Katharine was selected by the National SHIP Program to give a presentation at their national conference in Baltimore Maryland. The subject is One Stop Shops for HICAP/SHIP Programs. HAP also selected Katharine in March of 2009 to serve on an advisory group to recommend and help to change Medicare policies. Past positions within the County of Ventura were in the County of Ventura Health Care Agency. She was claims adjudicator for the Ventura County Health Care Plan, where she adjudicated claims to providers and hospitals and worked at Ventura County Medical Center in the Admitting Department and emergency department. Past medical positions include medical office management, back office / front office medical assisting for family and specialty medical practices. She has an AA degree in liberal arts with emphasis on Healthcare and psychology. Katharine has over forty (40 years) of working the healthcare / Medicare industry. Besides being a HICAP Program Manager Katharine is a member of the California Health Advocates and is a board member. She is also a member of Alturas International. The goals at this time is to continue to develop HICAP volunteer’s skills, develop new products within the HICAP scope, partner with California Department of Aging, Center of Medicare and Medicaid Services, and California Health Advocates to support Medicare beneficiaries, in new products help change rules and regulations to perform to the millennium, and advocate for new laws in Medicare products. One of her most important thoughts is to always be there for the Medicare beneficiaries, for one day she will need someone to advocate for her. Least but not less Katharine is a single grandmother who is raising her three (3) grandchildren. Their ages are eighteen (18) seventeen (17) and fifteen (15). They have been with her for the last six (6) years. She states, “There is always time for projects that will help all our Medicare beneficiaries and our senior population.”

Back to Top


Roberts, Trina

CMS


Trina Roberts is the Branch Chief in the Division of Medicaid & Children’s Health Operations at the Centers for Medicare & Medicaid Services Atlanta Regional Office. Trina is responsible for the Medicaid & CHIP program policy administration oversight for the Region’s eight southeastern states. Prior to joining the Division of Medicaid & Children’s Health Operations, she served as a Health Insurance Specialist in the Division of Medicare Health Plan Operations. Trina also served eight years as Program Director with the Georgia Department of Community Health, Division of Medicaid Managed Care. She received her BSN from Georgia State University.

Back to Top


Roherty, Martha
Executive Director
NASUAD


Martha Roherty is the Executive Director of the National Association of States United for Aging and Disabilities (NASUAD). She and her staff are responsible for educating Congress, the Administration, other state executive branch organizations, advocacy groups, and the general public on administrative and health and social policy issues of special concern to the state officials administering the programs for long-term care services. Ms. Roherty also furnishes technical assistance to state aging, Medicaid, and disability program staff. Prior to joining NASUAD, Ms. Roherty served as the director of the National Association of State Medicaid Directors. In that capacity Ms. Roherty helped states as they navigated through many transitions in the Medicaid program including transitioning the dually eligible population to Medicare Part D; the development of Medicaid waivers in the aftermath of Hurricane Katrina; and the conception of and implementation of the Deficit Reduction Act. Ms. Roherty has also held various positions at The Finance Project, the National Association of State Budget Officers, the National Governors Association, and the National Conference of State Legislatures. Ms. Roherty holds a Master of Public Policy with a concentration in finance from the University of Maryland.

Back to Top


Saile, Alicia
Public Affairs Specialist
Social Security Administration


Alicia Saile began her career with the Social Security Administration in 2001 as a claims representative in the Winder, GA Social Security office. In August 2008, Alicia was selected as the Public Affairs Specialist for the Georgia Area Director’s Office, Social Security Administration, which oversees 34 Social Security offices and 1.5 million beneficiaries. In 2010, she received a Deputy Commissioner’s Citation in recognition for her contribution to SSA’s communication goals and objectives. When not working, Alicia enjoys watching her beloved University of Georgia Bulldog, winning or losing, and travels whenever the opportunity arises.

Back to Top


Sampson, Darlene
PA SHIP Director
Pennsylvania Department of Aging


Biography: Darlene Sampson, APPRISE Statewide Coordinator Pennsylvania Council on Aging Pennsylvania Department of Health Ms. Sampson joined the SHIP program in 2008 as the SHIP Director. She previously held the position of Executive Director for the Council on Aging for the Pennsylvania Department of Aging, the state unit on aging serving as the SHIP grantee. Prior to joining the Department in February 2005, Ms. Sampson held several positions at the Pennsylvania Department of Health. During a 12 year tenure, she served in various capacities including Public Health Program Administrator for the Bureau of Family Health; Executive Assistant to the Deputy Secretary for Public Health Programs; Special Assistant on Minority Health to the Secretary of Health; and Public Health Program Administrator for the Bureau of Drug and Alcohol Programs. Before starting her Commonwealth career, Ms. Sampson worked for the Central Pennsylvania Chapter of the March of Dimes as Community Services Director and as Community Relations Supervisor with a federally qualified health center in Harrisburg, Pa.

Back to Top


Schreiner, Dan
Medicare Ombudsman
CMS


As the Medicare Beneficiary Ombudsman, Mr. Schreiner focuses on resolving systemic issues that impact people with Medicare. His focus is on assisting beneficiaries with inquiries, complaints, grievances and appeals as well as requests for assistance from beneficiaries about any aspect of the Medicare program. As the Medicare Beneficiary Ombudsman, Mr. Schreiner assisted the Agency in identifying and addressing beneficiary issues during the implementation of the Prescription Drug Benefit, offered to more than 24 million seniors. He continues to help the Agency achieve more effective customer service to more than 44 million Medicare beneficiaries. In the time Mr. Schreiner has been in this role he has also developed and implemented an improved strategy and process for identifying and managing the evaluation of systemic beneficiary issues associated with the Medicare Program, facilitated casework management, which is a multi-faceted effort including coordination, guidance, training, and feedback for caseworkers, collaborated with CMS Regional Offices to establish the process and design of a system to track individual beneficiary-related issues associated with Medicare Part A and Part B, and has completed the design and implementation of the Medicare Ombudsman section of the medicare.gov webpage, to leverage technology enhancing beneficiary access to programmatic information, by providing timely and helpful information and education for people with Medicare and their families. Prior to joining CMS as the Medicare Beneficiary Ombudsman, Mr. Schreiner worked with the Health Resources and Services Administration’s HIV/AIDS Bureau’s AIDS Drug Assistance Program as an Expert Appointment. His projects include assisting states with forecasting future FY ADAP budgets and expenditures and evaluation of state insurance options for the purpose of purchasing health insurance for individuals with HIV/AIDS. In addition, Mr. Schreiner worked in conjunction with HRSA regional project officers to monitor and address state and regional ADAP issues.

Back to Top


Serio, Lois
Deputy Director
Medicare Ombudsman Group, Centers for Medicar


Lois Serio Deputy Director Medicare Ombudsman Group Office of Public Engagement, CMS Lois Serio has worked in CMS for over twenty years. She started in the Office of Financial Management working on the formulation and execution of the Agency’s program and administrative budgets. She decided to “switch gears” and moved into the beneficiary outreach arena collaborating with the Regional Offices in the development of “REACH – Regional Education about Choices in Health” CMS’ first National Medicare Education Campaign implemented at the local level. She then went on to work with the Regions and Central Office in various capacities combining her financial management background with her external affairs expertise. Currently Lois serves as the Deputy Director for the Medicare Ombudsman Group within CMS. Lois’ work involves assisting beneficiaries with inquiries, complaints, and grievances and the analysis of systemic issues that impact people with Medicare in order to identify and make recommendations on Medicare program improvements. She is also heavily involved with the ongoing operations of the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Acquisition Ombudsman Program. Lois provides guidance and works closely with the Competitive Acquisition Ombudsman to reach out to suppliers and beneficiaries in order to understand and facilitate program improvements. Lois Serio and her staff work continually to help the Agency achieve more effective customer service to more than 47 million Medicare beneficiaries.

Back to Top


Sieron, Denice

CMS


Denice Sieron is the business lead on the Medicare Plan Finder tool in the Division of Website Strategy at CMS. She joined the web team in 2010 to work on the tool’s redesign that combined the Medicare Prescription Drug Plan Finder and Medicare Options Compare tools. She enjoys working closely with stakeholders and building collaborative partnerships to help improve the tools usability and enhance the beneficiary experience. Prior to joining the website team, Denice worked for the Division of Training as the Operations manager and lead in product development. Denice holds a Bachelors in Science from the University of Maryland, School of Business.

Back to Top


Smith, Anne
Medicare Rights Advocate
Legal Services for the Elderly


Anne E. Smith serves as the Medicare Rights Advocate at Legal Services for the Elderly in Augusta, Maine. In her role as Medicare Rights Advocate, Anne assists Maine residents in understanding and accessing their Medicare benefits, rights and protections. She works closely with both the State Health Insurance Assistance Program (SHIP) and the Maine SMP (Senior Medicare Patrol) to provide training to volunteers, social service providers, physicians and pharmacists as well as counseling and outreach to Medicare beneficiaries, their families and their caregivers on health insurance and prescription drug issues.

Back to Top


Thompson, Lee
Senior Researcher
National SHIP Resource Center


Lee B. Thompson is a Senior Researcher in the Health Program at the American Institutes of Research (AIR). In this role, she provides leadership for research and technical assistance projects, developing research designs and audience-focused project plans, and identifying individual and group technical assistance and stakeholder needs, as well as creative approaches for addressing these needs. Ms. Thompson currently plays a key role in the SHIP Resource Center, funded by the Centers for Medicare & Medicaid Services, and Aligning forces for Quality, funded by the Robert Wood Johnson Foundation. Ms. Thompson has authored and coauthored numerous publications and delivered professional presentations. Prior to joining AIR, she served as the Director of the Health Assistance Partnership, of Families USA. Ms. Thompson received a M.S. from the University of Vermont in Community Development & Applied Economics.

Back to Top


Turner, Holly

SHIP Resource Center


Holly Turner serves as the lead for the Online Counselor Certification Tool and provides support to the SHIP network across a variety of areas in her work with the National SHIP Resource Center. In addition to providing program support to the SHIP network, Ms. Turner develops strategic communication plans, public health materials, and campaigns for government clients as an employee of the American Institutes for Research. She has worked with clients such as the National Heart, Lung and Blood Institute (NHLBI), Centers for Disease Control and Prevention (CDC), and United Nations Educational, Scientific and Cultural Organization (UNESCO). Prior to joining AIR, Ms. Turner worked in government relations in the emerging technology field for Infineon Technologies and Ember Corporation. She also worked for the Alzheimer’s Family Day Center where she became interested in public health and supporting vulnerable populations and caregivers. Ms. Turner is an International Advertising Agency certified Master of Global Marketing, Communications and Advertising with expertise in strategic communications. She holds a BA from the University of Virginia in History and Political Theory and an MA in Global Marketing Communications from Emerson College.

Back to Top


Walker, Edwin
Deputy Assistant Secretary
Administration on Aging/Administration for Community Living


As the Deputy Assistant Secretary for Aging with the Administration on Aging (AoA) within the Administration for Community Living, Edwin L. Walker serves as the chief career official for the federal agency responsible for advocating on behalf of older Americans. In this capacity, he guides and promotes the development of home and community-based long-term care programs, policies and services designed to afford older people and their caregivers the ability to age with dignity and independence and to have a broad array of options available for an enhanced quality of life. This includes the promotion and implementation of evidence-based prevention interventions proven effective in avoiding or delaying the onset of chronic disease and illness. A strong and experienced advocate for older persons, he has served as the primary liaison with Congress on legislation related to aging services and programs. For more than 25 years, he has been characterized as a consummate professional civil servant who can be relied upon to represent the best interests of our nation's senior citizens. Prior to joining the Administration on Aging, Mr. Walker served as the Director of the Missouri Division of Aging, responsible for administering a comprehensive set of human service programs for older persons and adults with disabilities. He received a J.D. degree from the University of Missouri-Columbia School of Law and a B.A. in Mass Media Arts from Hampton University. A proud grandfather, he resides in Fort Washington, Maryland.

Back to Top


Walsh, Mary
Senior Program Associate
NCOA


Mary is a Senior Program Associate for the National Council on Aging’s Center for Healthy Aging. She provides technical assistance, guidance and program management to twelve states plus Puerto Rico and the District of Columbia which received funding to implement or expand the Chronic Disease Self-Management Programs under the U.S. Department of Health & Human Services Communities Putting Prevention to Work Initiative. The goal of the Initiative is to ensure that at least 50,000 seniors complete the Chronic Disease Self-Management Program. In addition she assists with report preparation; identification and sharing of best practices; planning and presentations at national conferences and webinars; and other actions to improve older Americans’ health and reduce disability. She is a certified Chronic Disease Self-Management Leader and before joining the National Council on Aging, she

Back to Top


Ware, Margaret
Regional SHIP Director
Elder Services of Berkshire County Inc.


Margaret Johnson Ware is Director of the SHINE Program (Serving Health Information Needs of Elders) at Elder Services of Berkshire County in Pittsfield, Massachusetts. Her special professional interests include the impact of the baby boom generation on public resources. She formerly was the Western MA Regional Director for Citizens Health, a nonprofit prescription drug discount program. She presented at the 2011 SHIP Conference on Pre-Retirement Seminars, and at the 2010 SHIP Conference on outreach to baby boomers. Ms. Ware received her A.B. in Political Science from Mount Holyoke College and Professional M.B.A. from UMASS - Eisenberg School of Management. She is a grandmother of three who is happy to show pictures on her iPhone.

Back to Top


Whiting, Charlotte
National Medicare Training Program Lead, CMS Atlanta
CMS


Charlotte Whiting is Health Insurance Specialist for the Customer Relations Branch (CRB), Division of Medicare Health Plans Operations, in the Centers for Medicare and Medicaid Services (CMS), Atlanta Regional Office. She has served as the lead for the Regional Office National Medicare Training Program and as a trainer for many years. Prior to her work with the Centers for Medicare and Medicaid Services, she worked for the Georgia Medical Care Foundation, the Quality Improvement Organization in Georgia for 12 years. Her work with the QIO was focused on Medicare Beneficiary Education, partnership development and Diabetes Education. In addition to her Medicare career, Mrs.Whiting stays very busy raising her sixteen year old triplet daughters.

Back to Top


Willis, Lindsey
Digital Marketing Specialist
National SHIP Resource Center


Ms. Willis is a digital marketing specialist and member of the National SHIP Resource Center support team. In her digital marketing role, she provides project management, counsel, and support for Web-based campaigns and projects for government and nonprofit organizations in the health and education sectors, including the NIH, CDC, ODPHP, AHRQ, and CMS. She has over ten years of experience in project management, strategic communication planning, Web site development, social media marketing, digital marketing, event coordination, message development, media relations, policy analysis, and VIP handling. She has previously worked for the NIH and GSA, and served as a Director of Communications for a Congressman and a communications staff member for a former Governor of Maryland.

Back to Top